This article covers everything related to your own Uscreen account billing. such as updating your payment method, downloading invoices, understanding your billing schedule, changing your billing date, and what to do if your store gets blocked due to a missed payment.
You can manage it all directly from the Billing page in your Uscreen account.
ℹ️ INFO: This page is about your Uscreen subscription, the plan you pay Uscreen for. If you're looking to manage billing for one of your members, refer to Manage Member Details instead.
Update Your Payment Method
Need to update the card on file for your Uscreen account? Here's how:
Log in to your Uscreen account
Click your name or profile icon in the bottom-left corner
Select Billing
Click Invoices & Billing Details
Scroll down to Payment Method
Click Add Payment Method
Tick Use as default payment method checkbox to set it as your primary method going forward
📝 NOTE: Payment options available to you vary depending on your location.
Store Blocked for Non-Payment
If your store has been blocked due to an overdue payment on your Uscreen plan, adding a new payment card alone will not restore access.
Your store will only be unblocked once the outstanding invoice has been successfully charged.
Here's what to do if your store is blocked:
Navigate to Billing
Click Invoices & Billing Details
Scroll down to Payment Method
Click Add Payment Method
Your overdue invoice will be automatically retried, and if the charge goes through, your store will be restored immediately
If the payment fails, your store will remain blocked, and you'll need to resolve the invoice directly through the billing portal or contact us at billing@uscreen.tv for assistance
💡 TIP: If your card is being declined, try a different card or contact your bank to check for restrictions before attempting again.
Download Store Invoices
To access and download your Uscreen invoices:
Log in to your Uscreen account
Click your name or profile icon in the bottom-left corner
Select Billing
Click Invoices & Billing Details
Scroll down to Invoice History
Click on any invoice to download it
Understanding Your Billing Schedule
Your billing frequency depends on the plan you're on:
Monthly plans: billed every month on your billing date
Annual plans: billed once per year; your next payment date is shown in the Billing section
💡 TIP: You can always check your upcoming payment date and amount directly from the Billing page in your account.
Changing Your Billing Date
If you're on the App Essentials or Plus plan, you can request to change your Uscreen billing date.
📝 NOTE: This is not available for Starter or Growth plans. Please reach out to our Sales team if you'd like to discuss upgrading.
Changing your billing date is a formal process that involves a few steps:
Contact your Customer Success Manager to request the change and confirm your preferred new billing date
Sign an amendment: we'll send you a document to confirm the new date, which must be completed before any changes are made
Pay a pro-rated invoice: once the change is processed, you'll receive an invoice covering the period between your old billing date and the start of your new cycle
📝 NOTE: A 30-day notice is required to process a billing date change. Plan ahead to avoid delays.
Example: If your current billing date is November 28th and you want to move it to the 12th of each month, you'd receive a pro-rated invoice covering November 28th through January 11th, then your new cycle would begin on January 12th.
Looking to change a billing date for one of your end users instead?
🔗 Learn more about Adjusting the Next Subscription Invoice Date
FAQs
Why is my store still blocked after adding a new payment card?
Why is my store still blocked after adding a new payment card?
Adding a card alone isn't enough, and your store is only unblocked once the overdue invoice has been successfully charged. If the payment fails, you'll need to try a different card or resolve the invoice through the Stripe billing portal. Reach out to billing@uscreen.tv if you need help.
What happens if my payment keeps failing?
What happens if my payment keeps failing?
If your card is repeatedly declined, try a different payment method or contact your bank to check for restrictions. If the issue persists, reach out to us at billing@uscreen.tv, and we can help resolve the outstanding invoice.
Can I change my billing date myself?
Can I change my billing date myself?
Not directly. Changing your Uscreen billing date requires going through your Customer Success Manager and signing an amendment. It's also only available on App Essentials and Plus plans. See the Changing Your Billing Date section above for full details.
Can I switch from monthly to annual billing?
Can I switch from monthly to annual billing?
Yes. Reach out to your Customer Success Manager or contact us via the support widget in your admin area to discuss switching plans.
Why do my available payment options look different?
Why do my available payment options look different?
Payment methods vary depending on your location. Not all options are available in every region.
Where can I find my Uscreen invoices?
Where can I find my Uscreen invoices?
Go to Billing > Invoices & Billing Details > Invoice History. From there, you can view and download any past invoice.
💬 Need Help?
For billing questions or issues, reach out to us at billing@uscreen.tv or contact your Customer Success Manager directly. You can also use the support widget inside your admin area.