Live chat can be enabled for each Live Event you create and is exclusively available for logged in users who have access to the Live Event - on supported web browsers for both desktop and mobile web. If your Live Event is Free for Everyone users won't see the live chat unless logged in.
You can find the option to enable Live Chat under the Details tab on the Live Event.
Live Chat has some awesome built-in moderation features which we'll go over. First though, here's how your users see live chat:
Users can report comments for review by admins by hovering a comment and clicking the 3 dot menu and click on Report:
All admins in your Uscreen account can moderate chat. The best way to open a live event as a moderator is to first click your Storefront button in the bottom left of the admin area:
Then navigate to the Live Event in your catalog or grab the Live Event link from the admin side:
The interface you'll see is a little different and contains some awesome new info for live events that you won't have had access to before. First you're going to see the number of active users next to the Live Chat tab, and then beside that you'll see the Reported and Blocked tabs. Everyone, including your users, can see the active count next to the Live Chat tab.
You can Delete comments or Block users directly from the Live Chat tab.
As you saw above, users can report comments for review. Clicking Reported will allow you to see a list of flagged comments choose what you want to do with them:
You can delete the comment, remove it from reported, and even block the user if you need. Flagged comments aren't displayed differently for users until action is taken on them.
Blocking a user will also remove all comments made by that user.
Blocked users will see a message in the chat like this:
You can unblock a user.
What we're still working on
Persistent statistics on live events is a big one customers are asking for. In the future we will work towards tracking data around attendees and store that after each live event so you can track historical data on live event attendance. Please do let our Product Team know you'd like to have these metrics and any other metrics or features we currently do not yet offer.
Another improvement we're evaluating for the future is saving the chat and making it a part of the replayable VOD.
We also plan to include live chat in future versions of our native mobile apps. When we get closer to a release date, we'll provide more information on this.
If you have other feedback or requests, please do submit those here.