How Users Cancel a Subscription
Diego Quintero avatar
Written by Diego Quintero
Updated over a week ago

To cancel a subscription, you must access the website—if you fulfilled a payment on the website.

If the subscription originated through an app purchase, you must cancel it through the app from which you purchased. Canceling an in-app purchase via the website will not cancel app-based membership plans. The website administrator cannot cancel it for you if you purchased through an app. Check out our How-To Guide on how to cancel in-app subscriptions to know how you can do it.

To cancel a web subscription:

Log in to your account and click on Dashboard

From the dashboard, click on the option Billing

Then scroll down, locate the Active Plan and click on Change Plan

Click Cancel Membership below your active plan.

When the pop-up appears, click on Yes, I'm sure.

Once you've completed these steps, the subscription will be officially canceled, and you will not be charged for the subscription in the future.

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