While it's annoying, sudden spam accounts being created on your site is generally no cause for concern. There is no monetary penalty from Uscreen for these spam accounts.

Spam accounts with no payment information

You can delete the spam accounts manually or provide us with a CSV export of the accounts you want deleted in bulk, and we'll be happy to do this. You can reach us out to us and provide the export of users you want deleted. Bulk requests of this nature can take up to 7-10 business days to be fulfilled. See the directions below detailing how you can obtain a csv export.

Spam accounts with payment information

There can be a second scenario where a bunch for random accounts are created with credit card numbers associated. This is more of a cause for concern since it's likely that someone is trying to test stolen credit cards. This just means you want to act fast, but no need to panic!

We're happy to help delete the subscriptions, card information and the accounts associated. We will also issue refunds to any of the cards that were charged (in the even that your subscriptions do not have trials, or that one-time transactions were successfully completed). All you need to do is provide us with a csv export of the accounts you want deleted in bulk. As mentioned above you can reach us from your dashboard or by emailing us directly at support@uscreen.tv with the csv.

If you are using Stripe you should consider enabling more stringent anti-fraud options, such as setting up Stripe Radar Rules, enabling CVV check, zip code check, and any other anti-fraud measures Stripe offers.

In addition, if while in Stripe you notice that the fraud accounts are coming from a specific country where you do not expect to sell content, you should geo-block your site for that country.

Create a CSV of spam account information

To get the CSV report you should navigate to People > People and click Export CSV. In the file you can filter or delete all rows that are valid so that only spam accounts that you want deleted remain.

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