When troubleshooting complex issues with your live events, it is sometimes necessary for our Support Team to obtain additional information about the activity from your broadcasting software.
OBS Studio creates a log file each time you run it that contains useful diagnostic information.
We request that you attach the log file of the session where you encountered the problem.
Please follow these instructions (Valid for Windows and Mac):
1- To upload a log file, go to the Help menu > Log Files > Upload Last Log File.
"Last Log File" is for the last session (the last time you ran OBS).
In some cases, you may be asked to select "Current Log File" instead, which is for the current session - It depends on whether you want us to check your previous live event or the current one.
2- Click on the "Copy URL" button to copy the link to your clipboard, then paste the link in your next reply.
Whether uploading the current log or your last log, make sure you encountered the problem during the session - a log file from a session where you didn't run into any problems is not useful and will delay our ability to help pinpoint the cause of the issue.
If stream a lot and you're unsure which session had the problem, you will want to try to re-create the issue so that the log you provide us will be for the issue you're encountering. If you can't recreate the issue, this indicates the issue was likely due to a temporary cause that has since resolved itself.