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Black Screen Display When Live Streaming

Adjust your settings to fix black screens during live streaming

Updated over a week ago

A common scenario when setting up your first live stream is a black screen. Here's how you can resolve this.

Check the following settings

1. It's important to press the Go Live button at least 30-60 seconds before the actual start time. This step is necessary, otherwise, your users might see a black screen and your viewers will need to reload their browser to see the content.

2. Verify that the Stream Key is correct

On the Stream tab, you're going to see a Stream Key. This is needed for OBS, and other live streaming software, to link with Uscreen. So make sure to copy the correct key.

In OBS, navigate to File, go to Settings, and click the Stream tab. Under Service, click Show All, look for Uscreen, and click on it. Then paste in your Stream Key under the Stream Key text box.

3. If you are using OBS, or any streaming software that uses Scenes, make sure the active scene is selected in OBS. The active scene should be the scene that you have set up to work with your webcam or connected camera.

If you are still experiencing issues after completing the steps above, then whitelist OBS in any anti-virus and firewall software with the unrestricted local system and internet access.

NOTE: We recommend that you set up a test live event a week before you go live for the first time to ensure your setup is in proper functioning order. This will give you sufficient time to troubleshoot and correct issues, such as a black screen.

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