The Profile section of the User Dashboard allows members to manage their personal information, update their account details, and control their security settings. This guide explains how to update your profile information and reset your password.
Access the Profile Page
Guide your customers to access their dashboard by following these steps:
Log in to the website
Click the avatar image (top-right) to access the User Dashboard
Navigate to the Profile tab
My Public Info
In this section, you can update information that is visible to other community members:
Profile Photo: Click Change
to upload a new imageLocation: Choose your city from the dropdown menu
ℹ️ INFO: For your profile photo (avatar), we recommend uploading a square image (200px x 200px) in .jpeg, .png, .gif, or .webp format.
My Private Info
This section contains your personal account information:
Full Name: Update your display name that appears in the community
Email: Change your registered email address
Time Format: Choose between 12-hour or 24-hour format
Timezone: Select your appropriate time zone
📝 NOTE: Although the Full Name is displayed under the My Private Info section, it is also visible in the Community for other members to see.
After making any changes, scroll to the bottom of the page and click Save Changes 
to apply the updates.
⚠️ WARNING: Email addresses can only be changed once every 24 hours. Ensure your email is correct, as it's used for important account notifications and password resets.
Secure Sign In
This section allows you to manage your password:
Set New Password: Update your current password
Choose between:
Continue via email: Receive a reset link in your inbox
Use existing password: Enter your current password to update directly
Alternative Option
If you've forgotten your password and could not log in, you may reset your password through the Sign-in page.
Go to the Sign In page
Select Sign in with Password
Click Set New Password
Enter your email address in the provided field
Click Send Instructions
Check your inbox for instructions to reset your password
Click the Reset Password link in the email
Enter your new password in the provided field
Click Save New Password
You will see a confirmation message and will be redirected to the home page
📝 NOTE: Password reset links can expire after an hour and are one-time use only. For security reasons, these links are intentionally short-lived, which is why users should click them as soon as they can after the request.
If users take too long to click the link or try to use it multiple times, they will likely receive an error message stating the link is invalid.
Password Requirements
Minimum of 8 characters
Maximum of 128 characters
Case sensitive (uppercase and lowercase letters are treated differently)
No restrictions on special characters or spaces
My Notifications
Control which types of notifications you receive by checking or unchecking these options:
News & Updates
Receive an email about newly published videos and upcoming live streams
Promotions
Get notified about special offers, discounts, and promotional content
Community Updates
Stay informed about activity in your community, including new posts, comments, likes, and replies
Transactional Emails
Essential account-related notifications such as purchase confirmations and subscription updates
📝 NOTE: Transactional emails are mandatory and critical for account management. These critical communications ensure you're informed about important account activities.
Danger Zone
This section contains actions that have significant consequences:
Delete My Account: Permanently remove your account and all associated data
⚠️ WARNING: Account deletion is permanent and cannot be undone. All your personal information, purchase history, and content access will be removed.
FAQs
Will updating my profile information affect my subscription?
Will updating my profile information affect my subscription?
No, updating your profile information does not affect your subscription or past purchases.
What should I do if my changes don't save?
What should I do if my changes don't save?
Try refreshing the page or restarting the app. If issues persist, check your internet connection or try using a different device or browser.
What if I entered the wrong email when signing up?
What if I entered the wrong email when signing up?
If you can still access your account, update your email in your profile settings. If you can't log in, contact support for assistance.
Can I change my password through the mobile app?
Can I change my password through the mobile app?
Yes, you can reset your password via the mobile apps through the Account tab. Select Sign In and follow the password reset process.
What if I'm not receiving the password reset email?
What if I'm not receiving the password reset email?
Check your spam or junk folders. If you still don't see it, verify you're using the correct email address or contact support for help.
What happens when I delete my account?
What happens when I delete my account?
When you delete your account, all your personal information, purchase history, and content access will be permanently removed. This action cannot be undone, so please consider carefully before proceeding.