TV App Easy Sign-In is a feature that simplifies the login experience for users of TV apps by removing the need to type long credentials with a remote.
Subscribers can sign in on their phone or computer using a passwordless link or their email and password, then connect their TV automatically.
On Roku, Android TV, Fire TV, Samsung TV, and Apple TV, the QR code on the TV screen includes the sign-in code. Scanning it and signing in is all it takes, with no manual code entry required.
Key Benefits
Simplified Authentication: Users can sign in using a QR code or a unique alphanumeric code displayed on their TV screen
Reduced Friction: Eliminates the cumbersome process of typing with a TV remote
Higher Engagement: By removing login barriers, more users can access your content on TV apps
Custom Branding: Includes your personalized branding elements (logo, accent colors, sign-in page image)
Apps with Easy Sign-In
Android TV
Apple TV
Fire TV
Roku
Samsung TV
How Easy Sign-In Works
Users open the TV app and go to the Sign in screen. It shows a QR code, a unique code, and your sign-in URL:
yourstore/connectOn their phone or computer, they either scan the QR code or type
yourstore/connectinto a browserThey sign in using the same options as your regular sign-in page:
passwordless sign-in link sent to their email
email and password
If they scanned the QR code, the TV is connected automatically. If they typed the URL, they enter the code shown on the TV when prompted
The TV app signs them in automatically 🎉
On Android TV and Fire TV, the sign-in screen moves on by itself. On Roku, select Confirm on the TV screen.
💡 TIP: The code is not case-sensitive, allowing entry in lowercase or the format shown on the screen. If the code expires, select Refresh Code on the TV to get a new one. Members can also select Sign in with email address to type their email and password directly with the remote.
ℹ️ INFO: On Roku, Android TV, Fire TV, Samsung TV, and Apple TV, the QR code carries the sign-in code. Scanning it and signing in connects the device automatically, with no manual code entry needed.
Tracking in Activity Log
When a user successfully validates a connect code, this action is recorded in their Activity Log as "Connect Code Validated". This event helps you:
Verify when users access your content through TV devices
Track user engagement across different platforms
Troubleshoot login issues if users report problems accessing TV apps
FAQs
What if I don't see the new sign-in options on the connect page?
What if I don't see the new sign-in options on the connect page?
The updated sign-in flow (passwordless, password, or Google/Apple) rolls out with the connect page itself, so it should already apply regardless of TV app version. If a subscriber sees only the old email and password form, have them refresh the connect page or restart the TV activation flow before troubleshooting further.
Do I still need to enter the code manually, or is scanning the QR code required?
Do I still need to enter the code manually, or is scanning the QR code required?
No. Scanning the QR code and signing in connects the TV automatically on Roku, Android TV, Fire TV, Samsung TV, and Apple TV. Typing yourstore/connect and entering the code manually still works as before.
Can subscribers go directly to the connect URL instead of scanning the QR code?
Can subscribers go directly to the connect URL instead of scanning the QR code?
Yes. Typing yourstore/connect directly still works the same way it always has. Scanning the QR code is just a shortcut that also carries the code automatically.