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What to Do If Your App is Missing from the App Store
What to Do If Your App is Missing from the App Store

This article will cover what to do if your app is missing from the app store.

Updated over a week ago

At Uscreen, we understand how crucial your app's presence in various app stores is for your business. Occasionally, your app is not listed in the App Store, Google Play Store, Roku, or other platforms. This article provides a step-by-step guide on how to address this issue.

Step 1: Check Your Developer Account

The first action you should take is to log into your developer account associated with the platform where your app is missing. This could be your Apple Developer account, Google Play Console, or Roku Developer account depending on where your app was available.

Why This Is Important:

Most issues related to the disappearance of an app from the store are due to administrative reasons. These could include:

  • Outstanding Agreements: App stores regularly update their terms and conditions. It's crucial to keep an eye out for these updates and accept any new agreements to keep your app listed.

  • Pending Payments: If there are any overdue payments on your account, app stores might remove your app until these are cleared.

Step 2: Check Your Email and Notifications

App stores typically send notifications about pending agreements or payments to the email associated with your developer account. Check your inbox and spam folder for any correspondence from the app store. Also, look for notifications within your developer account dashboard.

Step 3: Resolve Outstanding Issues

If you find any pending agreements or payments, address them immediately. This usually involves reviewing and accepting new terms or completing outstanding payments.

What Happens Next?

Once you've updated your agreements and cleared any due payments, the app store will usually restore your app automatically. However, the time frame for restoration can vary depending on the store's processing times.

Important to Remember:

  • Uscreen does not receive notifications from app stores on your behalf. It's your responsibility to monitor your developer account and associated email for updates from the app stores.

  • Regularly logging into your developer account and keeping an eye on your email will help you stay on top of any administrative requirements.

    • App stores will send you multiple advanced warnings of outstanding agreements and billing.

Ensuring that your app remains visible and accessible to your customers is vital. By proactively managing your developer account, keeping up with agreements and payments, and addressing any issues promptly, you can minimize any disruptions to your app's availability.

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