Staying on top of user reviews is essential for building trust, improving your app, and increasing visibility in app stores.
ℹ️ INFO: This guide shows you how to check and track user feedback for your apps on both Google Play and Apple App Store platforms.
Want to increase your app ratings? Enable in-app review prompts and learn proven strategies to encourage positive feedback from your users.
Google Play Store Reviews
Viewing & Responding to Reviews
Log in to your Google Play Console
Select your app from the dashboard
Under Monitor and Improve, select Ratings and Reviews
Select Ratings for the breakdown
Select Reviews to view the actual user reviews
💡 TIP: Responding to reviews shows users you're actively listening to feedback, which can improve your app's reputation and encourage more users to leave reviews.
Setting Up Review Notifications
To receive alerts when new reviews are posted:
In Google Play Console, click Settings in the left sidebar
Under Personal, select Notifications
Enable notifications for App reviews to receive email alerts when users leave feedback
Click Save to apply the changes
Apple App Store Reviews
Checking and Replying to Reviews
Log in to App Store Connect
Navigate to your app
Under Trust & Safety, select Ratings & Reviews
💡 TIP: Monitor and respond to reviews regularly. Consistent engagement with user feedback demonstrates your commitment to quality and can significantly improve user satisfaction and retention.
RSS Feed for Apple Reviews
For easier monitoring, you can use Apple's RSS feed:
Step 1: Find your App ID
First, find your App ID using one of these methods:
From the App Store URL: Open your app's page in the App Store and look for the number after "id" in the URL
Example:
https://apps.apple.com/app/your-app-name/id1234567890
From App Store Connect: Go to App Information for your app
Step 2: Create your RSS feed URL
Use the template below, replacing the value with your App ID:
https://itunes.apple.com/rss/customerreviews/id=YOUR-APP-ID/sortby=mostrecent/xml
Step 3: View the RSS feed
Use an RSS reader like RSS Viewer to display the reviews in a readable format.
For this example below, we've used an online RSS reader.
💡 TIP: This will allow you to check your App Store reviews more comfortably.
Why Monitoring Reviews Matter
Identify issues quickly: Address bugs and user experience problems before they affect more users
Improve your app: Gain valuable insights directly from your users about what they love and what needs improvement
Boost app store ranking: Apps with higher ratings and more reviews rank better in search results
Build trust: Responding to reviews shows users you care about their experience
Marketing material: Positive reviews can be used as testimonials in your marketing efforts
FAQs
How often should I check app reviews?
How often should I check app reviews?
We recommend checking at least 2-3 times per week. For apps with high user activity, daily monitoring may be necessary.
Should I respond to negative reviews?
Should I respond to negative reviews?
Yes, responding professionally to negative reviews shows you value feedback and are committed to improving. Many users update their reviews after receiving a thoughtful response.
Can I get notified immediately when someone leaves a review?
Can I get notified immediately when someone leaves a review?
Google Play offers email notifications for new reviews. For Apple, you'll need to use a third-party service that monitors the RSS feed or check App Store Connect regularly.
Do app reviews affect my app's visibility in stores?
Do app reviews affect my app's visibility in stores?
Absolutely. Both Google and Apple consider ratings and reviews as ranking factors. Apps with ratings above 4.0 stars typically have better visibility in search results.