Cover My Fees is a feature that allows your members to help cover platform and payment processing fees, ensuring you receive more of what you earn.
This optional checkout add-on gives your audience a simple way to support you by covering these fees with a small additional contribution.
ℹ️ INFO: The feature works with both Stripe and PayPal on web checkout.
🔗 Learn more about the Checkout Experience
How the Feature Works
When enabled, users will see a "Help cover processing fees" toggle during checkout.
When selected, a small additional amount is added to their purchase:
For subscriptions (SVOD)
The additional amount equals your platform fee plus $0.50
For one-time purchases (TVOD)
The additional amount equals your platform fee + 1%
📝 NOTE: The covered fees amount is an approximation of the actual fees. The exact amount of payment processing fees can vary, but this feature helps offset most of these costs.
Enable the Feature
Navigate to Settings > Checkout
Find the Cover My Fees card
Click Get Started
to enable this featureSet how you want this to work by choosing how the fee appears at checkout
Included by default: The feature will be enabled by default at checkout, and users can choose to disable it
Excluded by default: The feature will be disabled by default at checkout, and users can choose to enable it
Click Enable
to finalize the changes
Where the Feature Appears
When enabled, the "Help cover processing fees" option will appear:
During checkout for subscriptions
During checkout for one-time purchases
During checkout for donations
During checkout for gift purchases
When members change their subscription plan
ℹ️ INFO: The "Help cover processing fees" option will not appear for free content or when using 100% off coupons.
Track the Cover My Fees Revenue
You can view the additional revenue generated through Cover My Fees in your Sales Analytics.
🔗 Learn more about the Sales Analytics
The Fees Over Time report shows the total fees and the portion covered by buyers using the Cover My Fees feature over time.
FAQs
Does Cover My Fees work with mobile apps?
Does Cover My Fees work with mobile apps?
Currently, this feature is only available on web checkout, not in mobile apps.
Will taxes be calculated on the additional amount?
Will taxes be calculated on the additional amount?
Yes, if you have tax collection enabled, taxes will be calculated on the total amount, including the Cover My Fees addition.
Can I customize the text shown to members?
Can I customize the text shown to members?
The feature is still new, and currently, the text "Help cover processing fees" cannot be customized. If you need the translation to be revised, you may send us your suggested translation. 🔗 Learn more about Requesting Translation Fixes
Will this affect my existing subscribers?
Will this affect my existing subscribers?
This only applies to new purchases or when members actively change their plan.
Do the covered fees apply to every billing cycle?
Do the covered fees apply to every billing cycle?
Yes, for subscriptions, the additional amount will be charged with each renewal.
Can subscribers opt out of covering fees after signing up?
Can subscribers opt out of covering fees after signing up?
Currently, subscribers would need to cancel and resubscribe to opt out of covering fees. The ability to modify this setting for existing subscriptions may be added in the future.