We understand that circumstances change, and sometimes you may need to cancel your Uscreen account.
ℹ️ INFO: This guide will walk you through ending your free trial or canceling your paid subscription based on your plan type, and explain what happens to your data and subscribers after cancellation.
Before You Cancel
We recommend taking these important steps before proceeding:
Back up your content: Download and save any videos, images, or other content you've uploaded to the platform
Export your subscriber data: Go to the People section and export a CSV of your subscriber information for your records
Manage your members' subscriptions: Consider whether to cancel all subscriptions or communicate with your members about the upcoming changes
Download analytics reports: Export any analytics data you may need for future reference
Check your trial status: If you're currently in a free trial, see the section below to end your trial
Offboarding Support
Stores are solely responsible for migrating any data they wish to off the platform
We currently do not provide direct offboarding support
⚠️ WARNING: Once your account is deleted, you will no longer have access to your content or subscriber data through Uscreen.
End Your Free Trial
If you're on a Starter or Growth plan and currently in your free trial period, how you end it depends on whether you provided a credit card at signup.
If You Have a Card on File
You can end your trial early directly from your billing page:
Click your account profile at the bottom left of the Admin Area
Select Billing
Click View Invoices & Billing Details
Click End Free Trial
This will open Stripe's cancellation flow, where you can confirm ending your trial
ℹ️ INFO: Your trial will end immediately and you won't be charged.
If You Don't Have a Card on File
Since no payment method is on file, there's nothing you need to do.
Your trial will automatically lapse when your trial period ends, and your account will be canceled automatically.
Cancel Your Paid Plan
Starter & Growth Plans
Click your account profile at the bottom left of the Admin Area
Select Billing
Click View Invoices & Billing Details
Click Cancel Subscription
ℹ️ INFO: Your Uscreen account will remain active until the end of your current billing period.
All Access & App Essentials Plans
If you have a Success Manager assigned to your account: Reach out to them directly for cancellation support.
If you don't have a Success Manager: Contact our Billing team at billing@uscreen.tv for assistance.
Plus Plan
If you're on a Plus plan, please contact your Success Manager for guidance and assistance with cancellation.
After You Cancel
What Happens to Your Data?
Grace Period: We retain your uploads and account data for ~60 days following cancellation.
If you change your mind during this period, we can reinstate your account with all your original data intact.
After the grace period, your account and data will be permanently deleted.
📝 NOTE: After canceling, you will be locked out of access to your account and content. If you need temporary access for data export or off-boarding purposes, please contact support immediately after cancellation.
What Happens to Your Members?
If you use Stripe as your payment gateway:
Subscriptions are fully owned and controlled by Stripe, not Uscreen
You retain ownership of your customers, their payment details, and their subscriptions in Stripe
You'll need to decide whether to keep subscriptions active or pause/cancel them within your Stripe account
💡 TIP: Make sure you give your users advance notice to avoid misunderstandings.
We're Sad to See You Go
We genuinely value you as a customer and would be sorry to lose you.
If you're open to exploring alternative solutions, please reach out to your Success Manager or chat with us through the chat icon on your Uscreen Admin Area.
We'd be happy to discuss ways to support your success.
FAQs
Can I reactivate my Uscreen account?
Can I reactivate my Uscreen account?
You can reactivate your account by signing into your Account and going to Billing. There, you can click on Reactivate to prevent account closure and deletion.
If your account was closed more than 60 days ago and you're unable to sign back in, your account might have been deleted.
You can create a brand new account to get started again.
Can I pause my Uscreen account instead of canceling?
Can I pause my Uscreen account instead of canceling?
At this time, we do not offer the ability to pause your Uscreen account subscription for any period of time. If you're unsure about canceling, we recommend reaching out for assistance with exploring other options.