We understand that circumstances change, and sometimes you may need to cancel your Uscreen account. This guide will walk you through the cancellation process based on your plan type and explain what happens to your data and subscribers after cancellation.
Before You Cancel
We recommend taking these important steps before proceeding with cancellation:
Back up your content: Download and save any videos, images, or other content you've uploaded to the platform
Export your subscriber data: Go to the People section and export a CSV of your subscriber information for your records
Manage your members' subscriptions: Consider whether to cancel all subscriptions or communicate with your members about the upcoming changes
Download analytics reports: Export any analytics data you may need for future reference
Offboarding Support
Stores are solely responsible for migrating any data they wish to off the platform
We currently do not provide direct offboarding support
⚠️ WARNING: Once your account is deleted, you will no longer have access to your content or subscriber data through Uscreen.
How to Cancel Your Account
Growth Plan
To cancel your Growth plan, navigate to Billing:
Click Manage Plan
or View Invoices & Billing Details
Select Cancel Subscription
Premium Plans (Plus, App Essentials)
If you're on a Plus or App Essentials plan:
Contact your Customer Success Manager at success@uscreen.tv for guidance and assistance.
ℹ️ INFO: Your Uscreen account will remain active until the end of your current billing period.
After You Cancel
What Happens to Your Data?
60-Day Grace Period: We retain your uploads and account data for 60 days following cancellation.
If you change your mind during this period, we can reinstate your account with all your original data intact.
After 60 days, your account and data will be permanently deleted.
What Happens to Your Subscribers?
If you use Stripe as your payment gateway:
Subscriptions are fully owned and controlled by Stripe, not Uscreen
You retain ownership of your customers, their payment details, and their subscriptions in Stripe
You'll need to decide whether to keep subscriptions active or pause/cancel them within your Stripe account
💡 TIP: Make sure you give users advance notice to avoid misunderstandings.
We're Sad to See You Go
We genuinely value you as a customer and would regret your departure.
If you're open to exploring alternative solutions, please reach out to your Customer Success Manager or chat with us through the Intercom icon on your Uscreen dashboard.
We'd be happy to discuss ways to support your success.
FAQs
Can I reactivate my Uscreen account?
Can I reactivate my Uscreen account?
You can reactivate your account by signing into your Account and going to Billing. There, you can click on Reactivate to prevent account closure and deletion.
If your account was closed more than 60 days ago and you're unable to sign back in, your account might have been deleted.
You can create a brand new account to get started again.
Can I pause my Uscreen account instead of canceling?
Can I pause my Uscreen account instead of canceling?
At this time, we do not offer the ability to pause your Uscreen account subscription for any period of time. If you're unsure about canceling, we recommend reaching out for assistance with exploring other options.