Give your members the flexibility to enjoy your content anywhere, even without an internet connection. Whether they're traveling, have limited data, or experience connectivity issues, offline viewing ensures they can access your videos whenever and wherever they need them.

Mobile App Downloads

If you have iOS or Android apps from Uscreen, your viewers can download videos for offline viewing within the app.

ℹ️ INFO: This feature is automatically enabled and provides a secure way for members to access content without an internet connection.

Key Benefits

Videos remain within your branded app environment
- Not downloadable as MP4 files
Available for offline viewing for 30 days
- Members can download the videos again anytime
Perfect for travel, flights, or areas with poor connectivity
Helps reduce buffering issues for members with unstable internet

Downloading Videos for Offline Viewing

To download a video in the mobile app, members simply:

Open the app and log in
Go to the desired video
Below the player, scroll and tap Download
Select the video quality
Tap Download

💡 TIP: Encourage members to download videos while connected to a stable WiFi to save mobile data.

Members will see an alert showing the download progress and expiration date (30 days from download).

Accessing Downloaded Content

To view downloaded videos, members can:

Open the app and log in
Navigate to the More tab
Go to Content > Downloads
All of the downloaded videos will be listed on the Downloads page

Video Quality Options

The apps give members options to download videos at various qualities:

High Quality (720p): Better viewing experience, but uses more storage
Medium Quality (360p): Balanced option for most users
Low Quality (144p): Saves storage space and downloads faster

To adjust or set the default quality preference:

Navigate to the More tab
Go to General > Download Settings

Web Downloads (Not Recommended)

While mobile apps offer secure offline viewing, you also have the option to enable permanent MP4 downloads for web users.

However, we generally don't recommend this approach.

Important Considerations

Members receive the actual MP4 file, which they can keep indefinitely
These files can be shared outside your platform or redistributed
Our data shows that creators who enable web downloads typically experience higher membership cancellation rates
Once downloaded, you lose control over how your content is used

⚠️ WARNING: Making a video downloadable on the web means that the customer can permanently download a copy of your video file.

If you still want to enable web downloads for specific videos:

Navigate to Content > Videos
Find the specific video and Edit
Scroll down to the Access card
Click on Advanced Settings
Toggle Download on Web
Confirm that you want to make your video downloadable

ℹ️ INFO: The video will take about 30 minutes to process before becoming available for download on your Catalog.

Once processed, the Download option will appear by clicking the ellipsis (...) menu right next to the Share button.

📝 NOTE: We strongly recommend against allowing downloads on the web. Our data shows that creators who enable web downloads typically experience higher membership cancellation rates.

FAQs

Can I have both mobile app downloads and web downloads?

Yes, these features operate independently. Mobile app downloads are always available, while web downloads must be enabled per video.

How much storage space do downloaded videos use?

Storage requirements vary based on video length and quality settings. The app offers different quality options to help members manage their device storage.