What Is Watch History?
Watch History gives your members a complete record of everything they've watched over the past 12 months.
It makes it easy for them to pick up where they left off, revisit content they enjoyed, and stay on track with their learning or fitness journey, creating a Netflix-style experience that keeps them engaged with your library.
Watch History improves member engagement and retention by:
Increasing time-on-platform through easy content rediscovery
Building viewing habits with visible progress tracking
Creating a premium experience that matches expectations from platforms like Netflix and YouTube
Supporting learning journeys for course-based and educational content
Encouraging repeat viewing for fitness and habit-based programs
ℹ️ NOTE: Watch History works seamlessly across web and mobile apps, giving your members a consistent experience on any device. Your site must be using the New Website Editor for this feature to be available on the web.
How Members Access Their Watch History
On the website
Your members can access their Watch History by:
Selecting the Watch History section from either:
The Catalog Sections on the homepage
The Profile dropdown menu
Scrolling through their previously watched videos
Tapping any video to start watching again
🔗 Learn more about Web Catalog Sections
On mobile apps
Navigate to More > Content
Select Watch History
What Shows Up in Members' Watch History
Each member's Watch History includes:
Videos they've watched in the last 12 months
Any video they watched for 10 seconds or more
Only individual videos and not collections or bundles
Videos that are currently published and available on your platform
What Doesn't Show Up
📝 NOTE: Members' Watch History only shows videos that are currently available on your platform. If a video they watched has since been removed or unpublished, it will not appear in their history, even if they watched it recently. This is intentional, as the link would no longer work.
Other items not included:
Free previews and trailers
Videos watched more than 12 months ago
Videos watched offline that haven't synced yet (these appear once the member's device reconnects to a network)
Admin Settings
Navigate to Website
Go to the Catalog tab
Toggle Watch History
Click Save & Apply
💡 TIP: We recommend enabling the feature as it's a common and expected baseline feature that members look for, similar to Netflix and YouTube.
FAQs
Why does a member say their Watch History is empty?
Why does a member say their Watch History is empty?
A few possible reasons:
All the videos they've watched may have been removed or unpublished. Their history won't show those videos on the storefront, but their viewing record is still visible to you in the Admin Area.
They may not have watched any videos in the last 12 months.
How is this different from Continue Watching?
How is this different from Continue Watching?
Continue Watching shows in-progress content that hasn't been completed. Watch History shows all previously watched videos from the past 12 months, even if they were fully completed. 🔗 Learn more about the Continue Watching Feature
Can members delete or clear their Watch History?
Can members delete or clear their Watch History?
Not at this time. Members cannot remove individual items from their Watch History.
Does this affect existing "watched" logic?
Does this affect existing "watched" logic?
No. Watch History uses the same logic as Continue Watching (10+ seconds). The features can be enabled or disabled independently.
Is this available on all plans?
Is this available on all plans?
Yes. Watch History is a baseline feature available to all customers on all plans.
Will a member's Watch History sync if they switch devices?
Will a member's Watch History sync if they switch devices?
Yes, Watch History syncs across the web and all mobile apps. If a member watched something offline, it will appear once their device reconnects to the internet.
Can admins see member watch history?
Can admins see member watch history?
Yes. Admins can see member watch history in Admin > People, or by impersonating a specific user. 🔗 Learn more about the Watch History (Admin View)
💬 We'd love to hear from you, so here's how you can submit feedback.