Uscreen automatically sends emails to users based on various events, such as order confirmations, failed payments, and subscription updates. You can customize these emails to match your brand's tone and messaging.
To access and modify your email templates:
Navigate to Settings > Email Templates
Find and click the title of the email template you want to customize
Make the edits that you require
Click Save
to apply the changes
When customizing your email templates, you can enhance readability and branding by using the built-in editor tools.
Add Bold, Italic, or underlined text to emphasize key details
Insert images for a more visual experience
Use bullet or numbered lists to organize information
Include hyperlinks to direct users to important pages
Customize text colors to match your brand
Choose from various font options to maintain a professional look
📝 NOTE: Certain emails rely on variables for key details (e.g., order totals, user names). Removing them could make the email ineffective. If unsure, send yourself a test email before saving changes.
Email Templates
Uscreen provides various email templates for different purposes. Here's a complete list of available templates:
Account Management Emails
Invite Customer
Sent when you manually add a customer to your platform
Includes login credentials and instructions for accessing your content
Welcome Email
Sent when a customer creates an account on your platform
Introduces them to your platform and helps them get started
Account Deletion Confirmation
Sent when a user deletes their own account
Confirms the deletion and provides any necessary follow-up information
Subscription and Payment Emails
Trial Subscription Confirmation
Sent when a customer starts a trial subscription
Includes trial duration, end date, and information about what happens when the trial ends
Trial Subscription Ending
Sent 7 days before a free trial ends if the trial period is greater than 14 days
Sent 3 days before a free trial ends if the trial period is between 4 and 14 days
For trials of 3 days or less, sent 24 hours before the trial ends
Not sent for 1-day trials as it would arrive too close to the initial welcome email
Includes information about the upcoming charge and how to cancel if desired
Subscription Purchase Confirmation
Sent for successful SVOD (subscription video on demand) purchases
Also sent to confirm the successful renewal of the subscription
Confirms the subscription details, amount paid, and next billing date
Upcoming Subscription Renewal
Sent to quarterly, biannual, and annual subscribers 30 days before renewal
Not sent to monthly subscribers
Includes the renewal date and amount to be charged
Cancelled Subscription Confirmation
Sent when a user cancels their subscription
Confirms the cancellation and indicates when access will end
Different templates are used for user-initiated vs. admin-initiated cancellations
Paused Membership Confirmation
Sent to confirm a recent pause in membership
Includes the date when the pause begins and when it will automatically resume
Paused Membership Resuming:
Sent 7 days before a paused membership is set to resume
Reminds the user that billing will restart soon
Subscription Payment Overdue
Sent when payment is overdue
Includes information about how to update payment information
Subscription Payment Failed
Sent when a payment attempt fails
Sent for each subsequent failed retry attempt
Includes information about when the system will try again and how to update payment details
Refund Confirmation
Sent when you refund an invoice
Confirms the refund amount and any relevant details
Order and Purchase Emails
Order Confirmation
Sent for TVOD (transactional video on demand) purchases
Confirms the one-time purchase details and amount paid
Rental Period is Completed
Sent when a rental period is completed
Notifies the user that their access to the rented content has ended
Gift and Referral Emails
Subscription or Bundle Gift Card
Sent to recipients of purchased gift cards for subscriptions or bundles
Includes redemption instructions and the gift message
Custom Amount Gift Card
Sent to recipients of purchased gift cards with custom amounts
Includes the gift amount, redemption code, and any personalized message
Refer a Friend Invitation
Sent to friends referred by your users
Includes the referral link and any promotional offer
Successful Referral Notification
Sent after a successful Refer a Friend conversion
Notifies the referrer that their friend has signed up
May include information about rewards earned
Live Event Emails
Live Event Pre-Registration Email
Sent when users pre-register for a live event
Contains event details, date/time information, and access instructions
💡 TIP: Some email templates are essential for legal compliance and user experience. We recommend keeping all transactional emails enabled, especially those related to payments and subscriptions.
Email Variables
Variables automatically insert user-specific details into emails, such as names, order amounts, and subscription details. They must be formatted correctly to work.
📌 Example of a Variable:
{{user.name}} → Inserts the customer's name into the email.
⚠️ WARNING: Do not remove curly brackets {{ }} or add spaces inside the variable, as it may break its functionality.
When customizing emails, certain variables will automatically insert user-specific details. Each template has access to specific variables based on its purpose.
To see which variables you can use in a particular template, click on the { } icon in the email body editor.
User Information Variables
These variables insert details about the user receiving the email:
Variable | Description |
| Full name of the user |
| First name only |
| Last name only |
| Email address of the user |
| Temporary password for new users |
Store Information Variables
These variables insert details about your store:
Variable | Description |
| Your store's name |
| Your store's URL |
| Your store's currency symbol (e.g., $, €, £) |
Order and Payment Variables
These variables insert details about orders and payments:
Variable | Description |
| Amount paid for the order |
| Currency used for the order |
| Total amount paid, including any taxes or fees |
| Title of the subscription or offer purchased |
Subscription Renewal Variables
These variables insert details about subscription renewals:
Variable | Description |
| Amount of the next subscription charge |
| Currency for the next charge |
| Date of the next subscription charge |
| Number of days until a subscription renews |
| Date when a paused subscription will resume |
Live Event Variables
These variables insert details about live events:
Variable | Description |
| Title of the live event |
| URL to access the live event |
Referral Program Variables
These variables insert details about referral programs:
Variable | Description |
| Referral link for the Refer a Friend feature |
| Dynamic message showing referral status |
| Call-to-action text for referral links |
Gift Card Variables
These variables insert details about gift cards:
Variable | Description |
| Monetary value of the gift card |
| Unique redemption code for the gift card |
| Custom message from the gift sender |
| Name of the user who purchased the gift card |
Test Your Email Templates
Before finalizing your changes, it's important to test your email templates to ensure they look and function as expected.
To test an email template:
Navigate to Settings > Email Templates
Find and click the title of the email template you want to test
Click on the Send Test Email button
The test email will be sent to the email address associated with your account
📝 Note: Test emails will omit dynamic elements that require specific user data. For example, variables like {{next_order.date}} might show placeholder text instead of actual dates.
Add Images to Email Templates
To add images to your email templates:
Navigate to Settings > Email Templates
Select and edit the specific template
Click the area in the template where you want to insert the image
In the email template editor, click the image icon
Drag and drop or select the image file from your local storage
Click Upload
Click Save
to apply the changes
💡 TIP: For best results, use properly sized and optimized images to prevent loading issues in emails.
Enabling or Disabling Email Templates
You can enable or disable specific email templates depending on your needs:
Navigate to Settings > Email Templates
Select and edit the specific template
Use the toggle under Status to turn the email on or off
Click Save
to confirm your settings
⚠️ WARNING: We strongly advise not disabling critical email templates, especially those for subscription renewals and charges, failed payments, or paused memberships.
Why?
Many countries have laws requiring that certain transactional emails be sent
Disabling these could put you at risk of non-compliance with consumer protection regulations
Skipping renewal notifications may lead to unexpected charges for your members, increasing the risk of chargebacks
A high chargeback rate can harm your credibility with payment processors and may result in them terminating your account
Restoring Original Email Templates
If you want to reset an email template back to its default text:
Navigate to Settings > Email Templates
Select and edit the specific template
Click on Restore Original Template
Click Save
to apply the changes
Email Deliverability Best Practices
To ensure your emails reach your members' inboxes:
Maintain a balanced text-to-image ratio
Emails that are too image-heavy with little text can appear suspicious to spam filters
Use clear subject lines
Avoid deceptive tactics like "Re:" or "Fwd:" unless they're genuinely part of a reply or forward
Keep a conversational tone
Ensure your email's tone is conversational and professional rather than overly sales-driven
Segment your audience
Tailor your emails to different subscriber segments (active subscribers, one-time buyers, etc.)
FAQs
Can I have different welcome emails for different products?
Can I have different welcome emails for different products?
Currently, we have one standard welcome email for all purchases. Multiple welcome emails or customized emails for individual bundle purchases aren't supported at this time.
Can I change the sender email address?
Can I change the sender email address?
Yes, you can customize the "From" email address. Go to Settings > Marketing Email Settings and update the "From email" field. For better deliverability, consider setting up a custom email domain. 🔗 Learn more about Custom Domain for Emails
Why aren't my subscribers receiving my emails?
Why aren't my subscribers receiving my emails?
Check that your email templates are enabled, and advise subscribers to check their spam or promotional folders. They may also try adding your sending email address to their contacts list.
Can I use HTML in my email templates?
Can I use HTML in my email templates?
Yes, you can use HTML in your email templates, but be aware that some mail clients may have limitations in how they render HTML. Keep your HTML simple and test across different email clients for best results.
Do all subscribers receive the upcoming renewal email?
Do all subscribers receive the upcoming renewal email?
No, only quarterly, biannual, or annual subscribers receive the Upcoming Subscription Renewal email 30 days before renewal. Monthly subscribers do not receive this notification.