You can enable Reduce Churn automatons for each subscription plan you have active.


Navigate to Marketing > Reduce Churn and click New Automation. Under Choose a Package select the plan you want the automation to apply to and set a Discount amount.

Writing the email content is the final step. We've provided some template text that you can use as is, but feel free to edit as you like.

We don't support the ability to insert HTML into these emails. This is because data has shown that HTML in the body of emails generally have a 25% lower open rate than plain text. In addition, plain text emails are more likely to be successfully delivered by major email service providers (ie. Gmail, AOL, Yahoo, etc.) as some major email service providers flag emails containing HTML as SPAM.

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