Restore In-App Purchase

If a user has an In-App Subscription, they can Restore Purchase to reactivate access.

-Check Subscription on your device; note email used for that account.

-If subscription is active, follow steps below to Restore Purchase.

  • Android: Google Play app >Menu >Subscriptions.

  • iOS: Device Settings >Your Name >Subscriptions.

  • Roku: Using remote >select channel >press star button.


Android & iOS

If your home page looks like this:

You will follow these steps:

If you Created an Account:

-Tap Sign-In. Enter email/password.

-Open Settings, then Billing tab.

-Tap Subscribe, then Restore Purchase.

If you did Not Create an Account:

-Tap locked video, then Get Access.

-Tap Subscribe, then Restore Purchase.

-If prompted, enter Apple password.

-Create a New Account.

If your home page looks like this:

You will follow these steps:

Restore Purchase:

-From Welcome Screen: Tap Already a Subscriber, then Restore Purchase.

-From Home Page: Tap User Icon, Billing, Already a Subscriber, then Restore Purchase.

Create a New Account:

Use login credentials on any platform.


ROKU:

  1. Sign-In to your Account.

  2. Open a locked video and select Subscribe.

  3. On the checkout page, select Restore Purchase.

**If Roku updated as part of a migration, users will Sign-Up, then go to step 2.

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