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How to Restore an In-App Purchase
Updated over a week ago

Restore In-App Purchase

If a user has an Active In-App Subscription purchased on their device, they can Restore Purchase to reactivate access.

-Check Subscription on your device; note email used for that account.

-If subscription is active, follow steps below to Restore Purchase.

  • Android: Google Play app >Menu >Subscriptions.

  • iOS: Device Settings >Your Name >Subscriptions.

  • Roku: Using remote >select channel >press star button.


Android & iOS

FROM WELCOME SCREEN

RESTORE PURCHASE

  1. Tap on Already a Subscriber?

  2. Tap on Restore Purchase

FROM HOME PAGE

  1. Tap on Account

  2. Scroll Down

  3. Tap on Purchases

  4. The Welcome Screen will open; follow the instructions above.

RECOMMENDATION: CREATE ACCOUNT

After you restore your purchase, if you have not yet created an account, we recommend doing so. When you create an account, you can enjoy your in-app subscription on any of the supported platforms.


ROKU:

  1. Select Login.

  2. Sign-In to your Account.

  3. Open a locked video.

  4. Select Subscribe.

  5. This opens the checkout page.

  6. Select Restore Purchase.

If update is part of a migration:

Users will select Sign-Up, create an account, then follow steps above.

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