Android & iOS: Restore In-App Purchase

Issue: User has an In-App Subscription but can't access content.

Solution: Check your Dashboard. If user has an account and has subscribed, they can Restore Purchase to reactivate access.

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Android:

1: Check Email & Subscription: Google Play >Menu >Subscriptions

2: If Active, Restore Purchase:

-Open App. Tap Settings, Login, then Sign-In.

-Make sure you're using the same Google Play Account email.

-Tap a Locked Video, then Get Access >Subscribe >Restore Purchase.

-Follow steps onscreen to complete the process.

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iOS:

1: Check Email & Subscription: Device Settings >Your Name >Subscriptions

2: If Active, Restore Purchase:

-Tap Settings, then Logout. Select a locked video, then tap Get Access.

-Follow steps below for the option you see on your screen.

OPTION 1: SIGN-IN or CREATE NEW ACCOUNT

-Tap Sign-In. Enter email/password.
-Tap Settings, Billing, Subscribe, then Restore Purchase.

-Enter password for Apple ID linked to device.

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OPTION 2: SIGN-IN or SUBSCRIBE

-Tap Subscribe, then Restore Purchase.

-Enter password for Apple ID linked to Subscription.
-Go to Settings, tap Login then Create New Account.
-Use the Apple ID linked to the device & subscription to create the account.
-This allows you to create login credentials that can be used on any platform.

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