Android & iOS: Restore In-App Purchase
Issue: User has an In-App Subscription but can't access content.
Solution: Check your Dashboard. If user has an account and has subscribed, they can Restore Purchase to reactivate access.
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Android:
1: Check Email & Subscription: Google Play >Menu >Subscriptions
2: If Active, Restore Purchase:
-Open App. Tap Settings, Login, then Sign-In.
-Make sure you're using the same Google Play Account email.
-Tap a Locked Video, then Get Access >Subscribe >Restore Purchase.
-Follow steps onscreen to complete the process.
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iOS:
1: Check Email & Subscription: Device Settings >Your Name >Subscriptions
2: If Active, Restore Purchase:
-Tap Settings, then Logout. Select a locked video, then tap Get Access.
-Follow steps below for the option you see on your screen.
OPTION 1: SIGN-IN or CREATE NEW ACCOUNT
-Tap Sign-In. Enter email/password.
-Tap Settings, Billing, Subscribe, then Restore Purchase.
-Enter password for Apple ID linked to device.
OPTION 2: SIGN-IN or SUBSCRIBE
-Tap Subscribe, then Restore Purchase.
-Enter password for Apple ID linked to Subscription.
-Go to Settings, tap Login then Create New Account.
-Use the Apple ID linked to the device & subscription to create the account.
-This allows you to create login credentials that can be used on any platform.
