Restore In-App Purchase
If a user has an In-App Subscription, they can Restore Purchase to reactivate access.
-Check Subscription on your device; note email used for that account.
-If subscription is active, follow steps below to Restore Purchase.
Android: Google Play app >Menu >Subscriptions.
iOS: Device Settings >Your Name >Subscriptions.
Roku: Using remote >select channel >press star button.
Android & iOS | |
If your home page looks like this:  | You will follow these steps: If you Created an Account: -Tap Sign-In. Enter email/password. -Open Settings, then Billing tab. -Tap Subscribe, then Restore Purchase. If you did Not Create an Account: -Tap locked video, then Get Access. -Tap Subscribe, then Restore Purchase. -If prompted, enter Apple password. -Create a New Account.  |
If your home page looks like this:  | You will follow these steps: Restore Purchase: -From Welcome Screen: Tap Already a Subscriber, then Restore Purchase. -From Home Page: Tap User Icon, Billing, Already a Subscriber, then Restore Purchase. Create a New Account: Use login credentials on any platform.  |
ROKU:
**If Roku updated as part of a migration, users will Sign-Up, then go to step 2. |  |