All payments for In-App Subscriptions are processed through the App Store and are not available for refunds via the Uscreen admin site. Customers will need to request the refund directly from the App.

In-App Subscriptions are Managed by End Users

Changes to an In-App Subscription MUST be made by the USER. Users can manage their In-App Subscriptions in device/account settings including:
>View Subscription: Receipt for payment, date trial ends, next payment date
>Cancel Subscription: User MUST cancel on platform where subscription was purchased
>Restore Purchase: User has an active In-App Subscription but can't access content
>Request a Refund: User wants a refund for In-App Subscription

Help Guides to share with your End Users:

How to View or Cancel an In-App Subscription: Google; Apple; Amazon; Roku

How to Request a Refund: Google Refund; Apple Refund; Amazon Refund; Roku Refund

How to Restore Purchase: Android & iOS: Restore Purchase

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