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Native App Management Guide

Empower your viewers with essential knowledge to install, maintain, and optimize their streaming experience

Updated today

Streaming apps require occasional maintenance to deliver the best viewing experience.

This comprehensive guide provides step-by-step instructions for installing, updating, clearing the cache, and uninstalling apps across different platforms.

💡 TIP: Share these solutions with your end-users to help them manage their streaming apps effectively.

Finding & Installing Apps

iOS Devices

  1. Open the App Store

  2. Tap the Search icon and enter the app name

  3. Tap Get or the download icon

ℹ️ INFO: Authenticate with Face, Touch, or Apple ID password when required.

Android Devices

  1. Open Google Play Store

  2. Tap the Search icon and enter the app name

  3. Tap Install

ℹ️ INFO: Accept any required permissions when prompted

Roku

  1. Press the Home button on the remote

  2. Scroll and select Streaming Store

  3. Select Search Channels

  4. Enter the app name

  5. Select the app and press Add App/Channel

📝 NOTE: Some Roku models have the Search option on the Home screen.

Alternatively, you can also log in to your Roku account via their website and install the app from the Streaming Store.

Roku Website Sign-in

💡 TIP: Using this method, your installed app will automatically synchronize and appear on your Roku TV.

Amazon Fire TV

  1. From the home screen, select the search icon

  2. Type in the app name or use a voice command (Alexa)

  3. Select the app from the search results

  4. Choose Get or Download to install

Apple TV

  1. Open the App Store

  2. Select the Search option

  3. Enter the app name or use a voice command (Siri)

  4. Select the app

  5. Click Get or the download icon

Android TV

  1. Navigate to the Google Play Store

  2. Select the search icon

  3. Type in the app name or use a voice command (Google Assistant)

  4. Select the app from the search results

  5. Choose Install to download

Samsung TV

  1. From the home screen, press the Home button on your remote

  2. Select the Apps icon

  3. Browse or use the Search icon in the top-right corner

  4. Enter the app name

  5. Select the app from the search results

  6. Choose Install to download

📝 NOTE: Menu options and navigation may vary depending on the Samsung TV model and software version.

🔗 Learn more about the Samsung TV App

Clearing Cache & App Data

iOS Devices

iOS doesn't provide direct cache clearing. Instead:

  1. Open the Settings app and navigate to General > iPhone Storage

  2. Find and tap the app

  3. Tap Offload App

💡 TIP: Alternatively, you can delete the app and reinstall it.

Android Devices

  1. Open Settings and tap Apps or Applications

  2. Find and tap your streaming app

  3. Select Storage

  4. Tap Clear Cache

Amazon Fire TV

  1. Navigate to Settings ⚙️ (gear icon) and select Applications

  2. Choose Manage Installed Applications

  3. Select your streaming app and choose Clear Cache

Apple TV

Apple TV doesn't offer direct cache clearing. Instead:

  1. Highlight the app on the home screen

  2. Press and hold the touchpad until the app jiggles

  3. Press the Play/Pause button

  4. Select Delete

  5. Reinstall from the App Store

Android TV

  1. From the home screen, go to Settings

  2. Select Apps or Applications

  3. Find and select your streaming app

  4. Choose Storage and select Clear Cache

Roku

Roku doesn't have a direct cache-clearing option. Instead:

  1. Press the Home button on the remote

  2. Highlight the app

  3. Press the * (asterisk) button on the remote

  4. Select Remove App/Channel

  5. Reinstall the app from the Channel Store

Samsung TV

Samsung TVs don't offer direct cache clearing through settings. Instead:

  1. Press the Home button on the remote

  2. Select Settings > Support

  3. Choose Device Care and select Manage Storage

  4. Find and select the streaming app

  5. Choose Clear Data (this will remove login information)

💡 TIP: For persistent issues, advise the app users to select Clear Data or reinstall the app. This will require the user to log in again.

Updating Apps

iOS Devices

  1. Open the App Store

  2. Tap your profile icon in the top right

  3. Scroll down to see available updates

  4. Tap Update next to the app or Update All

Android Devices

  1. Open Google Play Store

  2. Tap your profile icon

  3. Select Manage apps & device

  4. Tap Updates available to see apps needing updates

  5. Tap Update next to the app or Update all

Fire TV

  1. From the home screen, go to Settings

  2. Select Applications

  3. Choose Appstore

  4. Enable Automatic Updates

Apple TV

  1. Open the App Store

  2. Go to the Purchased tab

  3. Locate apps with an Update button

  4. Select Update for individual apps

Android TV

  1. From the home screen, go to the Google Play Store

  2. Select your profile icon in the top-right

  3. Choose Manage apps & games

  4. Select Updates available

  5. Choose Update all or update individual apps

💡 TIP: Auto-update can also be enabled in Settings > Auto-update apps.

Roku

Most Roku models update the apps automatically when connected to the internet. To manually check:

  1. Press the Home button

  2. Scroll to Settings

  3. Select System

  4. Choose System update

  5. Select Check now

Samsung TV

  1. Press the Home button on your remote

  2. Navigate to and select the Apps icon

  3. Select Settings ⚙️ (gear icon) in the top-right corner

  4. Choose Updates

  5. Select Update All or update individual apps

ℹ️ INFO: Keeping apps updated ensures viewers have access to the latest features and security improvements.

Uninstalling Apps

iOS Devices

  1. Press and hold the app icon

  2. Tap Remove App

  3. Select Delete App

  4. Confirm by tapping Delete

Android Devices

  1. Press and hold the app icon

  2. Tap Uninstall

  3. Confirm by tapping OK

📝 NOTE: The look and options may vary depending on your Android device.

Fire TV

  1. Go to Settings

  2. Select Applications

  3. Choose Manage Installed Applications

  4. Select the app

  5. Choose Uninstall

  6. Confirm by selecting Uninstall again

Android TV

  1. From the home screen, go to Settings

  2. Select Apps or Applications

  3. Find and select your streaming app

  4. Choose Uninstall

  5. Confirm by selecting OK

Samsung TV

  1. Press the Home button on the remote

  2. Select the Apps icon

  3. Select Settings ⚙️ (gear icon) in the top-right corner

  4. Navigate to the app you want to uninstall

  5. Select the app and choose Delete

  6. Confirm by selecting Delete again

Roku

  1. Press the Home button on the remote

  2. Highlight the app

  3. Press the * (asterisk) button on the remote

  4. Select Remove Channel

  5. Confirm removal

Apple TV

  1. Highlight the app on the home screen

  2. Press and hold the touchpad until the app jiggles

  3. Press the Play/Pause button

  4. Select Delete

  5. Confirm deletion

When to Perform Maintenance

When to Clear Cache

Advise users to clear cache when experiencing:

  • Slow app performance

  • Video buffering or playback issues

  • Login problems

  • App freezing or crashing

  • Error messages during video playback

When to Update Apps

Recommend updating apps when:

  • New features are available

  • Security patches are released

  • The app is experiencing bugs

  • Compatibility issues arise with device updates

When to Reinstall Apps

Suggest reinstalling when:

  • Clearing the cache doesn't resolve issues

  • The app won't open or repeatedly crashes

  • Login issues persist after other troubleshooting

  • Features are missing or not working properly

FAQs

Will clearing the cache delete my downloads?

No, clearing cache typically doesn't remove downloaded videos. On the other hand, if you clear the app data/storage, or delete and reinstall the app, your downloads will be removed and need to be downloaded again.

How often should the cache be cleared?

Recommend clearing the cache whenever performance issues occur. For maintenance, clearing the cache monthly helps maintain optimal performance.

Why is my app still having issues after clearing the cache?

If problems persist after clearing the cache, users should:

  1. Check their internet connection

  2. Restart their device

  3. Ensure the app is updated to the latest version

  4. Verify device compatibility with the app

Will I lose my subscription if I uninstall the app?

No, subscriptions are tied to the user's account, not the app installation. After reinstalling, users simply need to log in with their credentials to access their subscription.

Why can't I find the app on my device?

Some older device models may not be compatible with newer app versions. Try checking for an update of the device software.

Do all TV platforms support the same features?

No, feature support varies by platform.

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