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Native App Management Guide

Empower your viewers with essential knowledge to install, maintain, and troubleshoot their streaming apps

Whether viewers are setting up for the first time or troubleshooting an issue, this guide covers everything they need: installing, updating, clearing the cache, and uninstalling the app across all supported platforms.

💡 TIP: This guide is written for your end-users. Feel free to share it directly with your viewers to help them manage their streaming experience.

Supported Platforms

Jump to your device for step-by-step instructions on installing, updating, clearing the cache, and uninstalling the app.

Platform

Store

Guide

iOS

App Store

Go to iOS →

Android

Google Play Store

Go to Android →

Apple TV

App Store

Go to Apple TV →

Android TV

Google Play Store

Go to Android TV →

Amazon Fire TV

Amazon Appstore

Go to Fire TV →

Roku

Streaming Store

Go to Roku →

Samsung TV

Samsung App Store

Go to Samsung TV →

Not sure if your device is supported? 🤔

🔗Learn more about Native App Minimum Device OS Versions

iOS

Install

  1. Open the App Store

  2. Tap the Search 🔍 icon and type in the app name

  3. Tap Get or the download icon

ℹ️ INFO: You may be prompted to authenticate with Face ID, Touch ID, or your Apple ID password.

Update

  1. Open the App Store

  2. Tap your profile icon in the top-right corner

  3. Select App Updates

  4. Tap Update next to the app, or Update All

Clear Cache

iOS doesn't have a direct cache-clearing option. Use Offload App instead:

  1. Open Settings and go to General > iPhone Storage

  2. Find and tap the app

  3. Tap Offload App

ℹ️ INFO: This frees up storage without deleting your account data. Reinstalling restores your login and settings. Alternatively, you can delete and reinstall the app.

Uninstall

  1. Press and hold the app icon

  2. Tap Remove App

  3. Select Delete App and confirm

📝 NOTE: Uninstalling the app will not cancel your subscription. Simply reinstall and log back in to restore access.

Android

Install

  1. Open the Google Play Store

  2. Tap the Search 🔍 icon and type in the app name

  3. Tap Install

ℹ️ INFO: Accept any required permissions when prompted.

Update

  1. Open the Google Play Store

  2. Tap your profile icon

  3. Select Manage apps and device

  4. Tap Updates available

  5. Tap Update next to the app, or Update all

Clear Cache

  1. Open Settings and tap Apps (or Applications)

  2. Find and tap the app

  3. Select Storage (and Cache)

  4. Tap Clear Cache

💡 TIP: For persistent issues, tap Clear Data instead, but note this will log you out of the app.

Uninstall

  1. Press and hold the app icon

  2. Select App Info (usually an icon)

  3. Tap Uninstall and confirm

📝 NOTE: Steps may vary slightly depending on your Android device model. Uninstalling will not affect your subscription.

Apple TV

Install

  1. Open the App Store

  2. Select Search 🔍 and type in the app name, or use Siri

  3. Select the app and choose Get or the download icon

Update

  1. Open the App Store

  2. Go to the Purchased tab

  3. Find and select the app

  4. Select Update if available

Clear Cache

Apple TV doesn't support direct cache clearing. Delete and reinstall the app instead:

  1. Highlight the app on the home screen

  2. Press and hold the touchpad until the app jiggles

  3. Select Delete App and confirm

  4. Reinstall from the App Store

Uninstall

  1. Highlight the app on the home screen

  2. Press and hold the touchpad until the app jiggles

  3. Select Delete App and confirm

📝 NOTE: Uninstalling will not cancel your subscription. Log back in after reinstalling to restore access.

Android TV

Install

  1. Open the Google Play Store from the home screen

  2. Select the Search icon and type in the app name, or use Google Assistant

  3. Select the app and choose Install

Update

  1. Open the Google Play Store

  2. Select your profile icon in the top-right corner

  3. Choose Manage apps & games

  4. Select Updates

  5. Choose Update all or update individual apps

💡 TIP: Enable auto-updates under Settings > Auto-update apps so you're always on the latest version.

Clear Cache

  1. From the home screen, go to Settings

  2. Select Apps or Applications

  3. Find and select the app

  4. Select Clear Cache or Clear Data

Uninstall

  1. From the home screen, go to Settings

  2. Select Apps or Applications

  3. Find and select the app

  4. Choose Uninstall and confirm

📝 NOTE: Uninstalling will not cancel your subscription. Log back in after reinstalling to restore access.

Amazon Fire TV

Install

  1. From the home screen, select the Search icon

  2. Type in the app name or use Alexa

  3. Select the app from the results and choose Get or Download

Update

  1. Go to Settings

  2. Select Applications > Appstore

  3. Enable Automatic Updates

Clear Cache

  1. Go to Settings ⚙️ and select Applications

  2. Select Manage Installed Applications

  3. Select the app and choose Clear Cache

Uninstall

  1. Go to Settings > Applications

  2. Select Manage Installed Applications

  3. Select the app and choose Uninstall

  4. Confirm by selecting Uninstall again

📝 NOTE: Uninstalling will not cancel your subscription. Log back in after reinstalling to restore access.

Roku

Install

  1. Press the Home button on your remote

  2. Scroll to and select Streaming Store

  3. Select Search Channels and type in the app name

  4. Select the app and press Add Channel

💡 TIP: Some Roku models show a Search option directly on the Home screen.

Alternatively, install via the Roku website:

  1. Sign in at my.roku.com

  2. Find the app in the Streaming Store and add it

ℹ️ INFO: Apps added through the Roku website automatically sync and appear on your Roku device.

Update

Roku updates channels automatically when connected to the internet. To manually check:

  1. Press the Home button

  2. Highlight the app and press the * (asterisk) button on your remote

  3. Select Check for Updates

Clear Cache

Roku doesn't support direct cache clearing. Remove and reinstall the channel instead:

  1. Press the Home button on your remote

  2. Highlight the app and press the * (asterisk) button

  3. Select Remove Channel and confirm

  4. Reinstall the app from the Streaming Store

Uninstall

  1. Press the Home button on your remote

  2. Highlight the app and press the * (asterisk) button

  3. Select Remove App/Channel and confirm

📝 NOTE: Uninstalling will not cancel your subscription. Log back in after reinstalling to restore access.

Samsung TV

Install

  1. Press the Home button on your remote

  2. Select the Apps icon

  3. Select the Search icon in the top-right corner and type in the app name

  4. Select the app and choose Install

ℹ️ INFO: Menu options may vary depending on your Samsung TV model and software version.

🔗 Learn more: Samsung TV App Overview

Update

  1. Press the Home button on your remote

  2. Select the Apps icon

  3. Select the Settings icon in the top-right corner

  4. Choose Updates

  5. Select Update All or update individual apps

Clear Cache

Samsung TVs don't support direct cache clearing. Use Clear Data instead:

  1. Press the Home button on your remote

  2. Go to Settings > Support

  3. Select Device Care, then Manage Storage

  4. Find the app and select Clear Data

📝 NOTE: Clear Data removes your login information. You'll need to sign in again afterward.

Uninstall

  1. Press the Home button on your remote

  2. Select the Apps icon

  3. Select the Settings ⚙️ icon in the top-right corner

  4. Navigate to the app, select it, and choose Delete

  5. Confirm by selecting Delete again

📝 NOTE: Uninstalling will not cancel your subscription. Log back in after reinstalling to restore access.

Troubleshooting Quick Reference

Symptom

Recommended Action

Slow performance or buffering

Clear cache

App freezing or crashing

Clear cache → Update app → Reinstall

Login problems

Clear cache or app data, then log back in

Error messages during playback

Clear cache, check internet connection

Missing features or broken UI

Update the app

App won't open at all

Reinstall the app

Can't find the app on your device

Check device compatibility

FAQs

Will clearing the cache delete my downloads?

No. Clearing the cache only removes temporary files. However, clearing app data/storage or reinstalling the app will remove downloaded videos, so these will need to be re-downloaded.

How often should I clear the cache?

Clear the cache whenever you notice performance issues. As a general rule, clearing it once a month helps keep the app and device running smoothly. It's also a good idea to periodically check for app updates if automatic updates aren't enabled on your device.

My app is still having issues after clearing the cache, what next?

Try these steps in order:

  1. Check your internet connection

  2. Restart your device and router

  3. Update the app to the latest version

  4. Verify your device meets the minimum OS requirements

  5. Reinstall the app

Will I lose my subscription if I uninstall the app?

No. Your subscription is linked to your account, not the app. Reinstall and simply log back in to restore full access.

Why can't I find the app on my device?

Your device may not meet the minimum requirements. Check for a device software update, or see Native App Minimum Device OS Versions.

Do all platforms support the same features?

Not all features are available on every platform. Feature availability varies between mobile, TV, and streaming devices.

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Native App Minimum Device OS Versions
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