All payments for in-app subscriptions are processed through app stores (Apple, Google, Amazon, Roku) and cannot be managed through the Uscreen dashboard.
This guide helps you support your members in viewing and canceling their in-app subscriptions.
Important Information
Admins cannot cancel in-app subscriptions on behalf of the members
Refunds for in-app purchases must be requested directly from the app store
⚠️ WARNING: Any changes to a user's in-app subscription MUST be made by the user themselves through their devices.
Platform-Specific Instructions
Viewing & Canceling on Apple
Open the Settings app on your device
Tap your name at the top
Tap Subscriptions
Select the subscription you want to manage
Tap Cancel Subscription to end your subscription
🔗 Learn more about Canceling Apple In-App Subscriptions
Viewing & Canceling on Android
Open the Google Play app
Tap the profile icon (top right)
Go to Payments & Subscriptions > Subscriptions
Select your app subscription
Tap Cancel subscription and follow the prompts
🔗 Learn more about Canceling Android in-app Subscriptions
📝 NOTE: Deleting the app or account will not cancel the in-app subscription. The member must cancel through the app store to stop future charges.
Viewing & Canceling on Amazon
Cancel directly from your Fire TV or go to Your Account using a web browser
Select Digital Services and Device Support
Click Manage Content & Devices
At the top of the page, select the Preferences or Your Apps tab
Depending on your App Store region
Look for Appstore Subscriptions or Manage Subscriptions
Locate the specific subscription (e.g., the Fire TV app)
Click Cancel Subscription or Turn Off Auto-Renewal
🔗 Learn more about Managing Amazon App Store Subscription
Viewing & Canceling on Roku
Press the Home button on your Roku remote
Navigate to the channel you want to check
Press the star
button on your remoteSelect Manage Subscription
Select Turn Off Auto-Renew and confirm
🔗 Learn more about Managing Roku Subscription
ℹ️ INFO: After successful cancellation, it stops the auto-renewal, and the member will retain access until the end of their current billing period.
Requesting Refunds
Refunds for in-app subscriptions must be requested directly from the app store.
Apple App Store: Request a refund from Apple
Google Play Store: Request a refund from Google
Amazon Appstore: Request a refund from Amazon
Roku: Contact Roku Support
📝 NOTE: For any refund requests, please have the user reach out directly to the app store, as in-app purchases are managed through their system.
FAQs
Can I view or cancel my in-app subscription through your website?
Can I view or cancel my in-app subscription through your website?
You may view the details of the subscription, but it has to be canceled directly through the app store where the purchase was made.
Why can't you cancel my in-app subscription for me?
Why can't you cancel my in-app subscription for me?
The billing of in-app subscriptions is managed by the app stores (Apple, Google, Amazon, Roku). We do not have access to the billing information or the ability to manage these subscriptions.