As a Uscreen admin, you can check if an email has been opened by an end-user by checking their Email History. If an email has not been opened, this does not mean that the email has not been delivered.

Emails Going to Spam

Always ask the end-user to check their spam or junk folders, as sometimes emails can end up filtered into these folders.

While it's difficult to predict why an email service provider might send an email to spam or junk, the workaround to this problem is to advise end-users to place your email address on a whitelist.

Here's some helpful steps you can provide to your end-users who may not be receiving your emails to their inbox. In the event that the email service provider is not listed below, your end-users can follow similar steps for adding a domain to a whitelist with their provider.

Gmail -

Step 1: Add the email address or domain (eg support@yourdomainwithuscreen.com) to your Gmail Contacts. Google will usually deliver email from addresses that are in your Contacts.

Step 2: If the email from your site has made its way to their spam folder, have them mark the email as Not Spam.

Step 3: Create a filter to tell Gmail to whitelist emails from your domain. Here are sub-steps for this:

  1. Click the cog icon in the top-right corner, and then Settings
  2. Click on Filters and then Create a new filter
  3. Enter the domain of the email you want to whitelist in the From field
  4. Click Create filter with this search
  5. In the box headed When a message arrives that matches this search select Never send it to spam
  6. Click the Create filter button

Yahoo -

Step 1: Add the email address or domain (eg support@yourdomainwithuscreen.com) to your Yahoo Contacts. Yahoo will usually deliver email from addresses that are in your Contacts.

Step 2: If the email from your site has made its way to their spam folder, have them mark the email as Not Spam.

Step 3: Create a filter to tell Yahoo to whitelist emails from your domain. Here are sub-steps for this:

  1. Select the Settings menu icon and click Settings
  2. Click Filters and then Add
  3. Enter a Filter Name
  4. Enter the domain of the email you want to whitelist in the Sender field
  5. Select Inbox as the folder to deliver the email to
  6. Click Save and then click Save again

Outlook -

Step 1 - Add the email address or domain (eg support@yourdomainwithuscreen.com) to your Outlook Contacts. Outlook will usually deliver email from addresses that are in your Contacts.

Step 2 - Create a filter to tell Outlook to whitelist emails from your domain. Here are sub-steps for this:

  1. Click the cog icon in the top-right corner and then More mail settings
  2. Select Safe and blocked senders and then Safe senders
  3. Add add the domain of the email you want to whitelist to the list of Safe senders
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