We aim to create a space for engaging, enjoyable discussions within your Community. We offer notifications across Web and Mobile Apps to keep users informed. Here’s a guide to each notification type and what’s included.
How Users Receive Notifications
🌐 Web and Mobile Apps: Notification Center (Bell Icon) 🔔
📱 Mobile Apps: Push Notifications
✉️ Email Notifications
Each type ensures users stay updated on Community activity according to their preferences and devices.
Notification Center: Bell Icon 🔔
(Web & Mobile Apps Only)
The Bell icon provides users with a streamlined, Community-specific notification center. Located in the top-right corner on both Web and Mobile Apps, the Bell icon displays only Community-related notifications. This means:
The Bell icon does not include notifications for new videos, live events, or push notifications.
Users can quickly access all updates tied specifically to their Community activity.
Common Questions
Not Seeing the Bell Icon?
Check Community Activation: Ensure the Community feature is both enabled and launched, as the Notification Center is part of it.
Catalog Version: If you’re on an older catalog version, the Bell icon might not appear. Contact support to confirm your catalog version.
Custom Styles: Custom CSS or theme modifications may interfere with the Bell icon. Review your custom code with your technical team or contact support if needed.
How Do Users Know There Are New Updates?
Unread Count: The Bell icon shows a number indicating the total unread Community notifications.
Events That Trigger Bell Notifications
The Bell icon notifies users about the following Community events:
New posts from admins
Relevant likes, comments, and replies on their posts or comments
Hiding the Bell Icon
We recommend keeping the Bell icon visible, as it fosters engagement and strengthens community interaction. However, if you wish to hide it on the web, you can do so with custom CSS:
Go to Website > Edit Code > theme.css (or similar CSS file).
Add the following code:
/* hide Community notifications button */
button[data-action="click->notifications-widget#toggle"] {
display: none !important;
}
Important: Support cannot assist with custom code changes. Make a backup before editing your theme. Also please note that you cannot hide the bell icon in your mobile apps.
Push Notifications (Mobile App Only) 📱
Push notifications, available exclusively in the Mobile App, keep users informed of important Community events in real time, separate from the Bell icon.
Events That Trigger Automatic Push Notifications
New posts from admins
New comments, replies or likes on their posts
'@Mentions' in comments or posts
Additional Push Notifications
You can additionally send notifications for:
Live Events - Learn More
Broadcast Push Notifications - Learn More
Managing Push Notification Settings
Users can control push notification preferences in Account > Notification Settings within the app.
Email Notifications 📧
Email notifications are a way to keep users updated on important Community events they may have missed, especially if they’re not actively using the app.
Events That Trigger Email Notifications
New direct comments or replies to a user’s post
'@Mentions' in comments or posts
New posts by users they follow
New challenges posted to the Community
Challenge reminders and completion notifications
Note: If you open an email on a mobile device with the app installed, and you click a link such as "Reply," it will open in the app instead of the web.
Anti-Spam Measures
To avoid overwhelming users:
If a user has already viewed a notification in the Notification Center, they won’t receive an email for that event.
Emails are delayed to prevent excessive notifications.
Disabling Email Notifications
Members are opted in by default to receive Community emails to promote engagement.
Users can opt-out by deselecting "Community Updates" in their profile or clicking Unsubscribe in any Community email.
Note: Our support team cannot manage email subscriptions on behalf of users; they’ll need to adjust settings individually.