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User-Generated Videos in Community
User-Generated Videos in Community
Mark Weisberg avatar
Written by Mark Weisberg
Updated over a week ago

Videos have the ability to capture attention more effectively than text or images. They are engaging and dynamic, offering visual and auditory stimulation that can enhance understanding and retention of information. By allowing users to attach videos, a community can increase user engagement, encourage active participation, and create an environment where users feel more connected and involved.

Community videos are not counted towards the store's video storage quota.

Note: Stores with Android or iOS apps get access to this feature after they are updated to the app version 3.13 (July 2023) or higher

Enabling / Disabling the feature

User Videos are disabled by default. The feature can be turned on or off at any time from the admin area.

Head to your Dashboard and then click on Community > Settings.

Once the feature is enabled, all community users will be able to attach videos to their posts.

Attaching videos

The videos can only be attached to Posts in the Community (and not to the comments or replies). Each post can have one video attached to it. Having an attached video does not block attaching additional images.

Note: Version 3.13 (July 2023) only supports attaching videos shot directly from the app through 'Camera' in the attachments menu. Support for attaching videos from the device's gallery is planned for 3.14 (August 2023).

To attach a video, simply choose 'video' in the attachment menu and pick a file on your computer.

Community only supports videos up to 60 seconds. If an attached video is longer, it will be automatically trimmed up to the first 60 seconds.

While the video is being uploaded, please, do not close the tab of your browser.

After a video is posted, it takes a few moments to process the video and make it available. It can take up to a couple of minutes. You can close the browser tab at this stage. Once the video is processed, the post appears in the feed and the author gets a notification.

Watching videos in the feed

Videos in the feed are auto-played when they appear in the visible part of the screen. The auto-play is on mute by default. Users can enable sound and go fullscreen at any time.

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