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Addressing Google Play Merchant Account Compliance
Addressing Google Play Merchant Account Compliance
Updated over a week ago


This article is intended for all our clients who have or are planning to have, apps published on Google Play. Google requires all developers to comply with their Developer Program Policies, including the verification of merchant payment methods. Failure to meet these requirements can result in your apps being removed from Google Play.

This guide will walk you through the steps you need to take to ensure your developer account remains compliant.

Understanding the Issue

Google Play has issued notifications to developers whose accounts are not compliant due to unverified merchant payment methods. It's crucial for developers making money through Google Play Billing to have a verified payment method to receive payments from Google. Non-compliance can lead to the removal of your developer profile and associated apps from Google Play.

Steps to Ensure Compliance

  1. Review Communications from Google Payments: If you've received an email from Google regarding payment method verification, it's imperative to follow the instructions provided. Check your inbox for any emails from Google Payments (

  2. Verify Your Payment Method: Compliance involves verifying your payment method within your Google Play Console. Follow these steps to verify:

    • Log in to your Google Play Console.

    • Navigate to the Payments profile page.

    • Complete the verification steps as outlined.

  3. Patience During Verification: If you've recently added a payment method and are awaiting verification, no further immediate action is required from your end. Google will notify the account owner once the verification is complete or if more information is needed.

  4. Be Aware of Deadlines: Google set deadlines for compliance (communicated by email). Ensure you address the compliance issues before this date to avoid the removal of your apps.

  5. Appeal Process: If you believe the compliance notification was sent in error or disagree with Google's decision, you have the option to appeal. Use your Play Console login to access the appeal process.

Additional Resources

  • Play Console Requirements: Familiarize yourself with the Play Console Requirements to understand the full scope of developer verifications and policies.

  • Play Console Help Center: For further assistance and detailed guides, visit the Play Console Help Center.

  • If you encounter any difficulties or have questions about verifying your payment method, our team is here to assist. Contact us via our support channels for personalized help.


Maintaining compliance with Google Play's Developer Program Policies is essential for the continued success of your apps on the platform. By following the steps outlined in this guide, you can ensure your developer account remains in good standing, securing your app's presence on Google Play and your revenue stream from your digital products.

For any additional help or inquiries, don't hesitate to reach out to our support team.

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