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Manual User Access Management

Assign or remove access to your customers manually

Updated yesterday

Uscreen's access management allows you to control who can access your content without requiring payment processing. This powerful feature lets you provide or remove customer access to subscriptions, bundles, or individual content directly from the admin area.


Common Use Cases

When to Grant Access

  • Offer complimentary access to VIPs, partners, or influencers

  • Provide access to contest winners or as part of promotions

  • Compensate for technical issues or billing problems

  • Test your content with select users before public release

  • Create demo accounts for potential customers

When to Revoke Access

  • Remove access after a promotional period ends

  • Manage access for users who violate your terms of service

  • End access for accounts that were created for temporary use

  • Remove the bundle or content access that was granted in error

  • Transition users from one subscription to another


Search for the User

  1. Navigate to People

  2. Locate the user you want to grant access to and Edit


Grant Access to the User

You can grant access to subscriptions, bundles, and/or individual content. The process for each type of offer may differ slightly.

Subscription Access

  1. Click Add Membership on the right

  2. Select the subscription plan you want to give access to from the pop-up

  3. Click Save

INFO: When you manually grant subscription access, it will be free until the next invoice date. After that, the user will be charged according to the subscription plan unless you modify the next invoice date.

Bundle Access

  1. Scroll down to the Bundle Access section

  2. Select which bundles you want to give access to from the dropdown

  3. Click Save

INFO: Granting access to a bundle gives the user permanent free access to all content within that bundle, including content that you may add later. You can assign access to multiple bundles at the same time.

Content Access

  1. Scroll down to the Content Access section

  2. Select the specific content you want to provide access to from the dropdown

  3. Click Save

INFO: Granting access to content gives the user permanent free access to that specific content. You can assign access to multiple types of content at the same time.


Revoke Access for the User

You can remove access to subscriptions, bundles, and/or individual content. The process for each type of offer may differ slightly.

Subscription Access

  1. Click Manage Membership

  2. Select the appropriate option

    • Cancel Membership to cancel their stop the auto-renewal, and access will be revoked at the end of the current billing period

    • End Membership to end their subscription and revoke access immediately

Bundle Access

  1. Scroll down to the Bundle Access section

  2. Click on the item selected drop-down

  3. You can:

    • Deselect the specific bundle/s you wish to revoke access to, or

    • Click on the X icon to remove all assigned bundles

  4. Click Save

Content Access

  1. Scroll down to the Content Access section

  2. Click on the "item selected" drop-down menu

  3. You can:

    • Deselect specific content/s that you wish to revoke access to, or

    • Click on the X icon to remove all assigned content

  4. Click Save

NOTE: In-app subscriptions cannot be manually or directly granted or revoked through the Admin Area. Users must subscribe or cancel through the app marketplace.


FAQs

Will users be notified when I grant or revoke access?

No automatic notifications are sent when you manually grant or revoke access. Users will only be notified if you use Cancel Membership, and if the email Cancelled Subscription Confirmation template is enabled.

What happens if I revoke a user's access when they've already started watching content?

Once access is revoked, the user will no longer be able to access the content, even if they were in the middle of watching it.



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