You can search for specific customers by name or email. To look for larger segments of customers, you can use the subscription status filter to narrow down the list of customers based on their status.


Never Subscribed - Users who have signed up but who have never had subscription access. This could include users who have made one-time purchases or rentals.

In Trial - Users who signed up for a subscription and are currently using the subscriptions trial period.

Active Subscribers - Users with active subscriptions who are not in the trial period.

Declined Subscribers - Users who have subscribed but don't have access because of an unpaid invoice.

Cancelled Subscribers - Users who have cancelled their subscription but still have access until the end of their billing period.

Former Subscribers - Subscribers who have cancelled and no longer have access.

If you would like to see users who have only made one-time purchases or rentals, set the filter to never subscribed and any user with a Lifetime value > $0.00 has made a purchase.

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