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How to Refund through Uscreen
Updated over a week ago

If you need to refund a customer, there are two ways you can go about it: the Sales tab and the People tab. Uscreen does not allow for partial refunds, but partial refunds can be managed through Stripe. If you're using PayPal, you might need to initiate the refund within 180 days of the payment.

Refund through the People Tab

  1. Navigate to People and find the customer you need to refund by looking up their name or email, then click Edit

  2. Under Invoices, you click Invoice for the transaction for which you wish to refund.

  3. Now click the Refund button located in the top right corner

  4. When presented with a popup box to confirm the Refund, click on Refund

Refund through the Sales Tab

  1. Navigate to Sales > Invoices

  2. Search for the customer either with their name, email, or invoice number.

  3. Click on the Invoice Number that needs to be refunded

  4. Now click the Refund button located in the top right corner

  5. When presented with a popup box to confirm the Refund, click on Refund


After you refund the invoice, the Refund button will disappear on the right side and a new gray Refunded label will appear on the status.

That's it! Your user will get a refund in approximately 10 to 30 days depending on the payment provider's refund policy.

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