If you need to refund a customer, there are two ways you can go about it: the Sales tab and the People tab. Uscreen does not allow for partial refunds, but partial refunds can be managed through Stripe. If you're using PayPal, you might need to initiate the refund within 180 days of the payment.
Refund through the People Tab
Navigate to People and find the customer you need to refund by looking up their name or email, then click Edit
Under Invoices, you click Invoice for the transaction for which you wish to refund.
Now click the Refund button located in the top right corner
When presented with a popup box to confirm the Refund, click on Refund
Refund through the Sales Tab
Navigate to Sales > Invoices
Search for the customer either with their name, email, or invoice number.
Click on the Invoice Number that needs to be refunded
Now click the Refund button located in the top right corner
When presented with a popup box to confirm the Refund, click on Refund
After you refund the invoice, the Refund button will disappear on the right side and a new gray Refunded label will appear on the status.
That's it! Your user will get a refund in approximately 10 to 30 days depending on the payment provider's refund policy.
🔔 Important Note on Refunds
Uscreen does not control the refund process or timing. Refunds are processed entirely by the payment gateway (Stripe or PayPal).
Uscreen cannot expedite, track, or guarantee when a refund will be completed.
When refunding a user, credit card fees and Uscreen platforms fees are not refunded.
Refund timelines depend on the payment provider and the originating payment institution such as a bank or credit card. This is typically 10 to 30 days.
For partial refunds, you must handle them directly through Stripe (Uscreen does not support partial refunds).
PayPal refunds may have a 180-day limit.