If you need to refund a customer, there are two ways you can go about it: the Sales tab and the People tab. Uscreen does not allow for partial refunds, but partial refunds can be managed through Stripe. If you're using PayPal, you'll need to initiate the refund within 30 days of the payment.

Refund through the People Tab

  1. Navigate to People > People, find the customer you need to refund by looking up their name or email, then click Edit

  2. Under the Payments tab, you click the Invoice Number

  3. Now click the red Refund button located on the top right corner

  4. When presented with a popup box to confirm the Refund, click on Ok

Refund through the Sales Tab

  1. Navigate to Sales > Invoices

  2. Click on Filters, then under Add new filter, select Customer

  3. Write the customer's email and click Search

  4. Toggle the customer, and all of the invoices for that customer will appear

  5. Click on the Invoice Number that needs to be refunded

  6. Now click the red Refund button located on the top right corner

  7. When presented with a popup box to confirm the Refund, click on Ok

After you refund the invoice, the Refund button will disappear on the right side and a new gray Refunded label will appear on the left side.

That's it! Your user will get a refund in approximately 10 to 30 days depending on the payment provider's refund policy.


NOTE: If you have chosen Authorize.net as your payment provider, you can only refund a user through Uscreen if their payment method is still the same as when they purchased the content. If the user has changed their payment information (credit card), you will need to process the refund directly through Authorize.net.

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