Unlock the full potential of your marketing strategy with Uscreen's powerful coupon system. Whether you're looking to boost conversions, reward loyal customers, or recover abandoned carts, strategic discount offers can significantly impact your bottom line.
This comprehensive guide explores advanced coupon techniques, from automatically applying discounts via custom URLs to managing special cases for existing subscribers and completed transactions.
📝 NOTE: Coupon codes are currently not supported by mobile or TV apps. This limitation exists because in-app purchases are processed by the app marketplaces, not through Uscreen's payment system.
Redeem Code at Checkout
During the checkout process, users can enter a coupon code to receive their discount. Only one coupon code can be applied per purchase.
When checking out via browser, users can find the Enter Coupon Code option during the Payment Details step (step 2 of checkout), located above the payment information box.
ℹ️ INFO: The same steps apply for both desktop and mobile browsers.
Steps to Redeem at Checkout
Click Enter Coupon Code
Enter the code in the field that appears
Click Apply
Continue entering payment information
Complete the purchase
📝 NOTE: To prevent promotional exploitation, a coupon code may only be redeemed once by a user during an initial checkout. Admins may apply it anytime through the People page. The same coupon may not be reused by the same user in future billing cycles.
Redeem Code when Changing Plans
Existing subscribers can apply coupons when changing their subscription plan as long as the coupon has the option enabled.
Steps to Redeem when Changing Plans
Navigate to the User Dashboard
Go to the Purchases tab
Next to the active subscription, click Manage
Select Change Plan
Choose your desired new plan
Click Subscribe Now
In the pop-up window, click Apply a Coupon
Enter the code in the field that appears
Click Apply
Continue entering payment information
Click Change Membership
ℹ️ INFO: If the user is downgrading their plan, the user will receive a credit for any unused time on their current plan. The new charges will start once your credit runs out.
🔗 Learn more about Proration when Changing Plans
Coupons for Existing Subscribers
As an admin, you can manually apply coupons to a subscriber's account.
Navigate to People
Find the user account to apply the coupon to and click Edit
On the Account Profile card, click Manage Membership
Select Apply Coupon to Membership
Choose from your list of coupons and click Apply
💡 TIP: Only applicable coupons for the current subscription will be shown in the selection of coupons.
Share a Coupon Link
You can generate a direct checkout link with the coupon pre-applied straight from the Coupons page.
When a user arrives via this link, the discount is automatically applied and visible at checkout.
New users will be prompted to create an account first, while existing users will need to sign in, and there is no need for anyone to manually enter a code.
Navigate to Marketing > Coupons
Click the ellipsis (...) next to the coupon you want to share
Select Share Link
In the modal that appears, you will see the following:
Coupon Code: pre-filled with the selected coupon title
Product: select the product the link should point to
All Product Types: links to a general checkout page
Subscription:
Leads (taken to checkout)
Members (taken to the upgrade flow)
Bundle: links to the selected bundle checkout
Content: links to content checkout
Pricing type: Buy or Rent
Copy the generated link from the Your Link field
Click Copy Link or Close when done
💡 TIP: This is perfect for email campaigns, social media promotions, and landing pages where you want to streamline the purchase process with a discount already applied.
FAQs
Can users use multiple coupon codes on a single order?
Can users use multiple coupon codes on a single order?
No, only one coupon code can be applied per purchase.
What if a user forgets to apply a coupon during checkout?
What if a user forgets to apply a coupon during checkout?
Unfortunately, coupons can't be directly applied to completed transactions. For subscriptions, you can manually add them to the next billing cycle. Otherwise, you may offer to issue a refund.
What if the coupon URL isn't working?
What if the coupon URL isn't working?
Make sure the product selected in the Share Link modal matches the coupon's applicable plan or content, and that the coupon is still active and hasn't expired. If the issue persists, try regenerating the link.
Can existing members apply a coupon to their current plan without changing it?
Can existing members apply a coupon to their current plan without changing it?
No, existing active subscribers don't have an option to enter a coupon code for their current plan. However, an admin can manually apply a coupon to their account.
Can I apply a coupon to a trial user before their first payment?
Can I apply a coupon to a trial user before their first payment?
Yes, if a user is on a trial plan, you can manually apply a coupon before they're charged for their first payment.