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Browser Compatibility Guide

Getting the Best Uscreen Experience

Updated yesterday

For the smoothest experience with Uscreen, choosing the right browser is essential. This comprehensive guide covers recommended browsers, troubleshooting tips, and alternatives for TV viewing.

Recommended Browsers

For optimal performance on Uscreen, we recommend using the latest versions of these popular browsers:

  • Google Chrome 🟒 - Best overall compatibility

  • Mozilla Firefox πŸ”₯ - Excellent alternative with strong privacy features

  • Microsoft Edge πŸ’» - Modern Chromium-based browser

  • Apple Safari 🍏 - Optimized for Apple devices

πŸ“ NOTE: If you are still using Internet Explorer, it's time to upgrade! Microsoft now recommends using Edge.


Basic Browser Troubleshooting

If you encounter issues with your browser, try these steps:

Update Your Browser

Ensure you're using the latest version:

  • Chrome: Click the three dots β†’ Help β†’ About Google Chrome

  • Firefox: Click the three lines β†’ Help β†’ About Firefox

  • Safari: Click Safari in the menu bar β†’ About Safari (requires macOS update)

  • Edge: Click the three dots β†’ Help and feedback β†’ About Microsoft Edge

Clear Cache and Cookies

Cached files can sometimes cause display issues:

  • Chrome: Settings β†’ Privacy and security β†’ Clear browsing data

  • Firefox: Options β†’ Privacy & Security β†’ Clear Data

  • Safari: Preferences β†’ Privacy β†’ Manage Website Data β†’ Remove All

  • Edge: Settings β†’ Privacy, search, and services β†’ Clear browsing data

Try Incognito/Private Mode

This disables extensions and uses default settings, helping identify if an extension is causing issues.

πŸ”— Learn more about Troubleshooting Your Web Browser


Mobile Browser Considerations

When using Uscreen on mobile devices:

  • Mobile browsers generally work well, but native apps provide the best experience

  • Safari on iOS has some limitations (e.g., manual quality changes aren't supported)

  • If experiencing issues with Safari, try Chrome or Firefox on your mobile device

πŸ’‘ TIP: For the best mobile experience, download the Uscreen native app for your device instead of using a browser.


TV Browsers & Alternatives

TV Browser Limitations

While it's technically possible to use a TV browser to watch videos on most Uscreen sites, we do not recommend or guarantee that video playback will work properly on TV browsers.

Here's why:

  • TV browsers are not updated as frequently as mobile and desktop browsers

  • They can easily become deprecated between updates

  • This can cause playback issues or prevent the site from loading entirely

Recommended TV Viewing Options

Instead of using TV browsers, we recommend these alternatives for watching Uscreen content on your TV:

1. Native TV Apps

The best option is to use our dedicated TV apps, available for:

  • Roku

  • Apple TV

  • Android TV

  • Fire TV

  • Samsung TV (2022 models and newer)

πŸ”— Learn more about TV Apps

2. Casting from Another Device

If native apps aren't available for your TV, use:

  • Chromecast

    • Cast from Chrome browser or mobile apps to a Chromecast-enabled device

    • πŸ”— Learn more about Chromecast

  • AirPlay

    • Stream from Apple devices to Apple TV or AirPlay-compatible smart TVs

    • πŸ”— Learn more about AirPlay

πŸ“ NOTE: Both casting options require your mobile device and TV to be on the same Wi-Fi network.


FAQs

Why can't I use my TV's built-in browser to watch content?

TV browsers often lack the necessary updates and technical capabilities to properly stream video content. They're simplified versions of regular browsers and don't receive regular updates, which can lead to playback issues.

What should I do if I'm experiencing blank screens when logging in?

This is typically a browser version issue. Update your browser to the latest version, clear your cache and cookies, and try again. If using a TV browser, switch to one of our recommended viewing methods instead.

Which browser is best for the Uscreen admin area?

Chrome is generally recommended for the admin area, especially when using the website editor or uploading content.

Do I need specific browser settings for Uscreen?

Ensure JavaScript is enabled and consider disabling any ad blockers or privacy extensions specifically for Uscreen if you experience issues.

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