Adding a support widget like Intercom, Zendesk, or LiveChat to your Uscreen site can improve customer support and enhance user experience on your web pages. Follow this guide to add third-party support widget code to your Uscreen site.
Important Considerations ⚠️
Before you begin, keep these key points in mind:
Plan Requirements: Code editing is available only on the Uscreen Plus plan. If you’re not on this plan and want to upgrade, contact sales@uscreen.tv 📧.
Support Limitations: Our support team cannot assist with custom coding 🚫. For widget-specific questions, consult your widget provider’s resources.
Platform Limitations: Widgets added through this method only appear on your web pages 🌐. They will not be available on mobile or TV apps 📱📺.
How to Add a Support Widget to Your Uscreen Site 🛠️
Obtain the Widget Code 🧩
Go to the website of your chosen support widget provider (e.g., Intercom, Zendesk, or LiveChat).
Set up your account and find the code snippet you need to embed the widget on your website. This code is typically found in the widget's setup or installation section.
Access the Head Code Section in Uscreen 💻
Log in to your Uscreen dashboard.
Go to Website Editor > Advanced > Head Code.
This section is where you can insert custom code to be applied across your website pages.
Paste the Widget Code 📋
Copy the widget code from your provider.
Paste the code snippet into the Head Code section in Uscreen.
Save your changes ✅.
Test the Widget 🔍
After saving, visit your site to make sure the widget appears and functions as expected on your web pages.
Remember, the widget will only appear on the web version of your site—not in the mobile or TV apps.
Tips for Managing a Support Widget on Your Uscreen Site 💡
Customization 🎨: Most support widget providers offer customization options so you can match the widget's look and feel to your brand.
Check Compatibility ⚙️: Some widgets may impact page load times. Test how your site performs after installation and adjust settings if needed.