We've designed a comprehensive notification system to keep your community members informed and engaged.

Users can receive updates through multiple channels, ensuring they never miss important interactions or content.

ℹ️ INFO: We offer notifications across Web and Mobile Apps to keep users informed and up to date.

How Members Receive Notifications

Users can stay updated on community activity through three main channels:

🌐 Web and Mobile Apps: Notification Center (Bell Icon) 🔔

A centralized hub for all community activity notifications accessible from any device

📱 Mobile Apps: Push Notifications

Real-time alerts delivered directly to users' mobile devices, even when they're not using the app

✉️ Email Notifications: Delivered to their inbox

Perfect for users who prefer email updates or may have missed in-app notifications

🌐 Notification Center (Bell Icon)

The Bell icon 🔔 provides a streamlined, community-specific notification center in the top-right corner of both Web and Mobile Apps. It displays only community-related notifications and shows a number indicating unread notifications.

Events That Trigger Bell Notifications:

New posts from admins
Likes, comments, and replies on their posts or comments

ℹ️ INFO: The Bell icon does not include notifications for new videos, live events, or push notifications. It's specifically for community activity.

Not Seeing the Bell Icon?

Ensure the Community feature is enabled and launched
Custom CSS or theme modifications may hide the icon

Hiding the Bell Icon

We recommend keeping the Bell icon visible, as it fosters engagement and strengthens community interaction.

However, if you wish to hide it on the web, you can do so with custom CSS:

/* hide Community notifications button */
button[data-action="click->notifications-widget#toggle"] {
  display: none !important;
}

📱 Mobile Apps: Push Notifications

Push notifications, available exclusively in the Mobile App, keep users informed of important Community events in real time, separate from the Bell icon.

🔗 Learn more about Push Notifications

Events That Trigger Automatic Push Notifications

New posts from admins
Publishing a challenge
New comments, replies, or likes on their posts

Additional Push Notifications

You can additionally send notifications for:

Live Events
Broadcast Push Notifications

Managing Push Notification Settings

Users can control push notification preferences in Account > Notification Settings within the app.

ℹ️ INFO: For apps in version 3.27.0, the settings can be found in More > Notification Settings.

✉️ Email Notifications

Email notifications are a way to keep users updated on important Community events they may have missed, especially if they're not actively using the app.

Events That Trigger Email Notifications

New direct comments or replies to a user's post
'@Mentions' in comments or posts
New posts by users they follow
New challenges posted to the Community
Challenge reminders and completion notifications

ℹ️ INFO: If you open an email on a mobile device with the app installed, and you click a link such as "Reply," it will open in the app instead of the web.

🔗 Learn more about Deep Links

Anti-Spam Measures

To avoid overwhelming users:

If a user has already viewed a notification in the Notification Center, they won't receive an email for that event.
Emails are delayed to prevent excessive notifications.

Disabling Email Notifications

Members are opted in by default to receive Community emails to promote engagement. Users can opt out by deselecting "Community Updates" in their profile or clicking Unsubscribe in any Community email.

📝 NOTE: Our support team cannot manage email subscriptions on behalf of users. They'll need to adjust these settings individually.

🔗 Learn more about User Notification Settings

FAQs

Can admins receive notifications for all community posts?

Currently, admins only receive notifications for posts from users they follow. There is no option for admins to receive notifications for all user posts.