Channels are separate feeds where you and your members can discuss different topics. Each post appears only in the feed where it has been posted, helping to organize conversations by subject matter.
Channel Types
Public Channels
Public channels are available to all users who have access to your community. These channels serve as open forums for general discussions and announcements.
💡 TIP: Start with 2-3 public channels focused on core topics to avoid overwhelming your members.
Private Channels
Private channels are only visible to users who have been specifically added by admins. Members in private channels can be added in two ways:
Manually by administrators
Automatically through subscription gating
📝 NOTE: Your community must have at least one public channel. The default general channel cannot be changed from public to private.
Create New Channels
To create a new channel:
Navigate to your Community page (
/community)Look for the list of public and private channels on the left-hand side menu
Click the plus
icon to add a new channelSelect whether the channel will be public or private
Choose an emoji to display next to the channel name
Channel Formatting
When creating channels, follow these formatting guidelines:
Character Case: Uppercase letters will automatically be converted to lowercase
Spacing: Whitespaces are not supported; use hyphens (-) or underscores (_) instead
Emoji Selection: Choose a relevant emoji that represents the channel's purpose
Length: Keep names concise and descriptive
ℹ️ INFO: While there is no limit to the number of public or private channels you can create, we recommend keeping the total number manageable to prevent overwhelming your community.
Manage Existing Channels
Editing Channel Details
Channel name, emoji, and settings can be edited at any time.
Navigate to your Community page (
/community)Click the ellipsis (...) across the channel name
Select Edit
Modify the channel name, emoji, or settings as needed
📝 NOTE: The default general channel can be edited, but it cannot be deleted.
Rearrange the Channels
You can easily rearrange channels by dragging them to a new position in the channel list on the left sidebar.
Channel Access Levels
Configure access levels for each channel to control which members can interact with the content based on:
Subscription Plans: Restrict access to members with specific subscription plans
Permission Levels: Set different interaction capabilities
Post: Members can create new posts and comment
Comment: Members can only comment on existing posts
View Only: Members can only view content without interacting
To set these permissions:
Navigate to your Community page (
/community)Click the ellipsis (...) across the channel name
Select Edit
Modify the subscription plans and access settings as needed
FAQs
Can I change a channel from public to private or vice versa?
Can I change a channel from public to private or vice versa?
Yes, you can switch a channel between public and private by clicking the edit button and modifying the setting. However, the default original channel must remain public.
Do I need to add team members to private channels?
Do I need to add team members to private channels?
Your team members automatically have full access to view content in all private channels. 🔗 Learn more about Team Management