What are Community Channels
Channels are essentially separate feeds, where you and your members can discuss different topics. Each post appears only in the feed where it has been posted.
Private vs. Public Channels
Public channels are available for all users that have access to the community.
Private channels are only visible to the users that were added there by the admins. Members in private channels can be either added manually, or through subscription gating (see below).
Creating / Editing Channels
To create a new channel, go to your community. On the left-hand side menu, you'll see a list of public and private channels. You can simply click on the + icon to add a new channel.
When creating the channel you can pick an emoji that would be displayed next the the channel name.
There is no limit to the number of public or private channels. You may add as many as you wish. Just be careful not to add too many, so you and your members are not overwhelmed with too many options.
Editing Channel Details
Channel name, emoji, and settings can be edited at any time via the Edit channel menu that is accessible through the channel page:
Note: The default general channel can be edited, but is unable to be deleted.
Channel Access Levels
You can adjust permissions on the level of individual channels to control whether your users or moderators can post or comment there. You can do it through the Edit Channel menu.
For each user group, you can select one of the 3 access levels:
View only - able to view content but not comment on existing posts or post new content.
Comment - can comment on existing content however they are unable to post new content.
Post - full access that includes the ability to post new content and comment on existing content.
You can change these settings at any time.
Gate Private channels to select Subscription levels
Instead of manually adding members to a private channel you can select and add subscription levels to the channel. This way, all active subscribers will be added to the channel - the list will be automatically kept up to date.
If you add a subscription level to a private channel and then manually remove some members, they will not be automatically added unless you add them back manually.
Frequently Asked Questions
Can I change a channel from public to private or vice versa?
Yes, you can switch a channel from private to public or vice versa by clicking on the edit button and modifying the setting.
Note: You cannot change the default original channel from public to private. Your community must have at least one public channel and the default channel will be forced to be public.
Can I rearrange channels in my community?
You can easily rearrange a channel by simply dragging it to a new position.
Do I need to add team members to private channels?
No, you do not need to add team members to private channels. All of your team members have full access to view content in private channels.
Can I move a post from one channel to another?
Yes, you can edit an existing post to change the channel that it is in. To accomplish this, simply access the post’s three-dot menu and select the “Edit” option. Subsequently, you will be able to choose an updated desired channel for the post.
