Challenges Overview
Community Challenges allow you to create structured video journeys for your members to complete within a specific timeframe.
Unlike other platforms, Challenges automatically tracks video views to measure completion, and no manual tracking is needed.
Challenges are a powerful way to boost engagement and retention across any type of community: fitness, education, business, and more.
Key benefits include:
Increased member engagement and retention
Automated progress tracking
Scheduled content delivery
Automatic completion emails
Easy participant management
💡 TIP: These challenges serve as a powerful tool to motivate individuals and empower their progress.
Creating a New Challenge
To create a new challenge:
Navigate to Community > Challenges
Click Create Challenge
Enter a Title for your challenge in the dialog that appears
Click Create
General Tab
Title: The name of your challenge
Description: A short summary of what the challenge involves
Challenge Dates: Set the start and end dates using the date picker
Cover: Upload a cover image (recommended size: 1480×840px)
Channel: Select the Community channel where the challenge will be published
Visibility: Choose the publishing status:
Unpublished: Save and continue editing later
Published: Make it available to members immediately
Scheduled: Set a future date and time for automatic publishing
💡 TIP: For fitness creators, challenges like "30-Day Strength Challenge" or "Beginner Yoga Journey" tend to drive strong engagement. Make your title clear and goal-oriented.
Videos Tab
Collection: Select the video collection for this challenge from the dropdown. The collection must be published and available.
📝 NOTE: We strongly recommend not adding the same video to the collection more than once. If a video appears multiple times, watching it once may mark all instances as complete, which can affect progress tracking.
📝 NOTE: Videos that members watched before joining the challenge will not count toward their progress. Only views recorded after joining are tracked.
Winner Email Tab
Email Subject: The subject line of the completion email
Email Body: Write the message that gets sent to members who complete the challenge
💡 TIP: Keep the tone warm and celebratory. Members who complete a challenge deserve a genuine congratulations.
A completion email is required and cannot be skipped.
Once all tabs are filled in, click Save Changes to publish or schedule your challenge.
⚠️ WARNING: Once a challenge has been published, you can only edit the Title, Description, Cover, and Winner Email content. The dates and video collection cannot be changed.
Challenge End Dates
Challenge end dates are a critical aspect of managing your community challenges.
Here's what you need to know:
ℹ️ INFO: Community challenges close at midnight (00:00) on the specified end date according to your store's designated time zone.
For example, if your challenge is set to run from November 10-16, it will actually end at 00:00 (midnight) at the beginning of November 16, not at the end of the day.
Any users trying to complete the challenge on the listed end date will find it's no longer available
The challenge follows the timezone you have designated for your store
Progress tracking stops at midnight on the end date
💡 TIP: Add an extra "cushion day" at the end if you want participants to have the full day to complete the challenge. For example, if you want the challenge to be available through August 31st, set the end date to September 1st.
After a Challenge Ends
When a challenge reaches its end date:
The original challenge post remains in the community as part of the channel's history
Community members can no longer join the challenge
Progress trackers are removed from participants' dashboards
Users who completed the challenge will have received the customized "winner email" you set up
Managing Existing Challenges
Navigate to Community > Challenges
Use the search bar or filters to find the challenge you need
Click on the challenge to open and edit it
Delete a Challenge
There are two ways to delete a challenge from the Challenges list page:
Individual delete: Click the actions menu (⋯) on the challenge row and select Delete
Bulk delete: Select multiple challenges using the checkboxes, then click Delete
⚠️ WARNING: Deleting the Community channel a challenge belongs to will also permanently delete all challenges in that channel. You'll see a confirmation prompt reminding you of this before proceeding.
🔗 Learn more about Community Channels
Export Challenge Participants
Navigate to Community > Challenges
Click the actions menu (⋯) on the challenge you want to export
Select Export CSV
ℹ️ INFO: The exported CSV includes each participant's details along with a Progress column showing the percentage of videos they've watched (e.g., 71% for 5 of 7 videos). This makes it easy to identify members who are close to finishing, even if they haven't fully completed the challenge.
How Members Experience Challenges
When you publish a challenge, your community members will see it in three key locations:
As a Post in the Selected Channel
Your challenge appears as a post in the channel you selected during creation. This post includes:
Challenge title and description
Start and end dates
Cover image
Join or Leave buttons for participants
Pinned at the Top of Community
Active and upcoming challenges are automatically pinned to a dedicated section at the top of your Community page, making them easily accessible.
When members click on a pinned challenge, they can:
See their current progress
Access the challenge content
View the remaining videos to complete
📝 NOTE: Members who have already joined the challenge will not see the pinned post at the top of the Community page. The pin is designed to prompt non-enrolled members to join, and this is expected behavior.
If an enrolled member can't find the challenge, they can still access it through:
The channel feed: the challenge appears as a post in the channel it was published to
The Catalog page: challenges appear in the notifications widget in the sidebar as a reminder
Included in the Notifications on the Catalog Page
Challenges also appear in the catalog page sidebar, under the notifications widget.
ℹ️ INFO: This serves as an additional reminder of the challenges members have joined.
FAQs
Can I add videos to the challenge or schedule them to be published during the challenge?
Can I add videos to the challenge or schedule them to be published during the challenge?
Challenges work best when all video content is already published. Adding or scheduling videos after the start of a challenge can cause issues. We recommend having all content readily available during the entirety of your challenge.
Can I extend a challenge after it's been published?
Can I extend a challenge after it's been published?
There is currently no way to extend the end date of a published community challenge. If you need to extend a challenge, the recommended approach is to create a new challenge for the remaining days.
How does progress tracking work for duplicated challenges?
How does progress tracking work for duplicated challenges?
If a community challenge is duplicated (using the same collection for a new challenge), participants who watched content in the previous challenge will start with 0% progress in the new challenge.
Do challenges integrate with the Calendar feature?
Do challenges integrate with the Calendar feature?
Yes, challenges can be integrated with the calendar feature, allowing participants to see their challenge content alongside their regular scheduled content.
Will members' previously watched videos count toward a challenge?
Will members' previously watched videos count toward a challenge?
No, only videos watched after joining the challenge count toward progress. If a member has already watched some or all of the challenge videos before joining, those earlier views won't be counted. They'll need to re-watch those videos after joining for them to register toward their progress.
Why didn't some members receive a notification email when I published a challenge?
Why didn't some members receive a notification email when I published a challenge?
Challenge notification emails are sent based on several conditions: members need an active subscription, access to the channel the challenge was published in, and Community email notifications enabled. There's also a 1-hour delay before the email sends, so if a member opens their Notification Center during that window, the email may not go out. Note that challenge notification emails are not subject to the 5-email daily community limit, so they'll still be delivered even on busy notification days.
What happens to my challenges if I delete a Community channel?
What happens to my challenges if I delete a Community channel?
Deleting a channel permanently removes all posts and challenges associated with it. You'll see a confirmation prompt before the deletion goes through, reminding you that challenges will also be removed.