You can refund and revoke unused gift cards with these steps:
- In the Admin Area, navigate to the Sales tab. Then, locate the Invoice for the Gift Card.
- Open the Invoice and click on Refund - The Refund button is available as long as the Gift Card was purchased in the last 30 days.
When you refund an unused Gift Card, the redemption code will be removed from your store, and it will no longer work.
Redeemed Gift Cards can't be revoked. You can refund the Gift Card, but the balance will remain in the account.
If a Gift Card was redeemed by mistake and you want to revoke the balance, please write in to support with the redeemer's account information and the amount to remove.
Please be advised that removing the Gift Card balance can take around 7 to 10 business days to fulfill once we have all the information listed above.
In the future, we will introduce functionality to reduce the Gift Card balance from a customer page in the admin area. However, we do not have an ETA on this.