All software requires updates!
Things like maintenance, branding changes, subscription changes, performance improvements, new features, security enhancements, and optimized interfaces help keep your apps competitive.
Software is always changing and improving, and Uscreen Mobile and TV apps are no different.
ℹ️ INFO: This guide will walk you through the update process, timeline, and benefits of keeping your apps current.
Why Update Your Apps?
Keeping your apps updated ensures your members have the best possible experience with your content:
Security enhancements protect your content and users
Performance improvements deliver faster, more reliable apps
New features like playlists, offline downloads, and community tools enhance engagement
Modern interface with intuitive navigation and enhanced video player
Bug fixes resolve issues affecting your members
Enhanced user experience with personalization options and improved search
Better engagement tools, including push notifications and live event features
If your apps haven't been updated recently, you're missing out on these important improvements that can help grow your business and improve member satisfaction.
ℹ️ INFO: Uscreen provides regular app updates throughout the duration of your agreement to keep your apps competitive and functioning optimally.
Requesting an App Update
Step 1: Review & Gather Information
Decide what changes you want to make to your app, and prepare any new assets or information.
App Information
App name, descriptions, and promotional text
Search keywords
Support email and contact information
Privacy policy and terms of service links
🔗 Learn more about the App Builder Form
App Access
In-App Purchase: Change price, add/remove/modify trial periods
Sign-In Only: Add In-App Purchase option
🔗 Learn more about In-App Purchases
Visual Assets
App store screenshots (standard or custom)
Logos, splash screens, and other branding elements
Color schemes
🔗 Learn more about App Image Assets
Step 2: Check Developer Accounts
Ensure Uscreen has access to your developer accounts
Verify all agreements are active and up to date
Step 3: Submit Your Request
Navigate to Mobile & TV apps
Click the Request Update link across the app that you want to update
Complete the form with your requested changes
Step 4: Stay Responsive
Our App Specialists may contact you if additional information is needed
Add @uscreen.tv to your safe sender's list to ensure you receive communications
Check your spam folder if you don't receive expected communications
💡 TIP: If you need to add additional details or changes after submitting your request, please reach out to our Tech or Apps Support team with any information you'd like to include.
Update Timeline & Process
The app update process typically takes 7-21 days, but could take up to 45 days depending on app store review processes.
This timeline depends on several factors:
Size and scope of the update
Duration of your preview period (if applicable)
Each app store's individual review schedule and queues
The app stores typically review submissions within a few days, but can take longer during peak times like holidays.
📝 NOTE: There is no standard timeline for app updates. The process varies significantly depending on the scope of your changes and the app marketplace's review process. Some updates can be approved very quickly, while others may require multiple review cycles and take considerably longer.
Automatic Updates
To save time and ensure your apps always have the latest features and security updates, consider enabling automatic updates.
Automatic updates are currently available for iOS and Android mobile apps.
Benefits of Automatic Updates
Always have the latest features and security updates
Reduce the risk of app store removal due to outdated code
Save time by eliminating manual update requests
Ensure compatibility with the latest devices and operating systems
To check if you're enrolled in automatic updates, look at your list of apps in the Admin page. Under each app, you'll see:
App updates: ON: You're enrolled, and no action is needed
App Updates: Action Required: Contact your Customer Success Manager or our Apps Team at ott@uscreen.tv
🔗 Learn more about Mobile App Automatic Updates
💡 TIP: Automatic updates ensure your apps stay current without manual requests, reducing the risk of app store rejections due to outdated code or security concerns.
FAQs
Will my app remain available during the update process?
Will my app remain available during the update process?
Yes, your current app version remains live and fully functional throughout the update process. Your members can continue using it without interruption.
How will my users get the updated app?
How will my users get the updated app?
Most users with automatic updates enabled on their devices will receive the update automatically. Users with manual updates will need to update from their device's app store.
Do I need to notify my users about the update?
Do I need to notify my users about the update?
It's good practice to inform your users about significant updates, especially if there are new features or UI changes. You can do this through email broadcasts, community posts, in-app notifications, or even via your social media.
What happens if the app store rejects my update?
What happens if the app store rejects my update?
If an app store rejects your update, Uscreen will work with you to address the issues and resubmit. This process typically takes 4-8 weeks, though sometimes it can be resolved in about a week.