After a user completes a purchase on your Uscreen storefront, they're directed to a confirmation page that appears for 10 seconds before automatically redirecting them. This brief delay serves two important purposes:
It allows any tracking code or conversion pixels to run
It gives users a moment to see the purchase confirmation
Default Redirect Behavior
After the 10-second delay, users are redirected based on where they started the checkout process.
From the Join Us page: Users are redirected to the Catalog (
/catalog)From a specific video, collection, or live event: Users are redirected back to that specific content page (
/programs/seoURL)From a bundle link: Users are redirected to the Library page if My Library (
/library)is enabled or the Catalog, if disabled
To determine where to redirect users, Uscreen uses cookies to track the last viewed content. This ensures a seamless user experience by returning customers to the content they were interested in.
NOTE: If you're testing the checkout flow and clicking around multiple pages before completing a purchase, you might get redirected to an unexpected location.
Use an incognito browser or clear the cookies for more predictable testing.
Custom Conversion Tracking
If you need to track conversions for web purchases in platforms outside of Uscreen (like ad platforms or analytics tools), you can use the JSON payload available on the /checkout/success page.
Confirmation Page
URL Structure
Example: https://yourdomain.com/checkout/success?i=12345678&o=543210&p=543210
Parameter Values
i = refers to the invoice ID
o = refers to the order ID (offer ID of subscription/bundles)
p = refers to the product ID (for individual one-time purchase content)
INFO: For subscription or bundle purchases, you'll notice that the offer ID and the product ID are identical.
Purchase Payload
When a purchase is completed, Uscreen provides a JSON payload with valuable transaction data that you can access and use.
amount: "0.00"
country_code: ""
customer_email: "user@email.com"
customer_name: "name"
discount: "0.00"
id: "12345678"
ip_address: "192.168.0.0"
offer_id: 543210
title: "Monthly Subscription"
total: "0.00"
transaction_id: ""
Pair this data with any cookies or URL parameters you might have stored to pass conversion data to another platform. You can add code that targets this page in the Purchase Code Snippet section.
WARNING: Our support team cannot provide in-depth assistance with setting up custom tracking code. For specialized help, we recommend consulting with a web developer or analytics professional.
Test the Checkout
You can easily test the checkout and create a mock purchase by using a coupon code. This is a good and simple way to ensure your tracking code is working correctly.
Also, check your third-party application to confirm that the conversion data is being received.
Even with a coupon applied, the successful purchase will generate an invoice, fire the Order Paid webhook and Paid Order trigger, and send the JSON payload.
Custom Redirect after Successful Purchase
If you want to change the default redirect behavior, you can add custom JavaScript to the Purchase Code Snippet.
NOTE: Setting a custom redirect with a timeout shorter than Uscreen's checkout default (4000ms) will override the default redirect logic. Make sure that your tracking code has enough time to execute before the redirect occurs.
<script>
// Replace with your desired URL
let redirectURL = "https://example.com/thank-you";
// Set a shorter timeout than Uscreen's default (4000ms)
setTimeout(function() {
window.location.assign(redirectURL);
}, 4000);
</script>
WARNING: If you are unfamiliar or uncomfortable working with JavaScript, please consider consulting a developer for proper implementation.
FAQs
Can I track conversions from mobile app purchases?
Can I track conversions from mobile app purchases?
The JSON payload is only available for web purchases. Mobile app purchases are processed through the app stores and require different tracking methods.
Why is my tracking code not firing?
Why is my tracking code not firing?
The success page only appears for 10 seconds, so your code needs to execute within that time frame. Make sure your code is properly placed in the Purchase Code Snippet section and doesn't have any errors.
Can I completely remove the 10-second delay?
Can I completely remove the 10-second delay?
We don't recommend removing the delay entirely, as it ensures tracking pixels have time to fire. However, you can reduce it using the custom redirect code above.
How can I track which marketing campaign led to a conversion?
How can I track which marketing campaign led to a conversion?
You can use UTM parameters in your marketing links and store them in cookies or local storage. Then, in your tracking code, retrieve these parameters and include them with your conversion data.