User encounters the Error
When signing up and creating an account, the error "Email has already been taken" can show at the Account Details step.
This usually means that the user started the checkout process but never completed the purchase, or that they previously signed up for free access or content. This can also mean that the user simply forgot that they had an account.
Admin encounters the Error
The same error can also be experienced when sending an invite to a user being added as a new Team Member.
This often means that the email address already exists within the system as an admin. Since all team members log in using the same Admin portal, the same email address may not be used more than once.
Dealing with the error "Email has already been taken"
The key idea is to confirm if the email already exists in the system. This can be done by searching the user using the Quick Search, through the People page, and via the Team Members page.
Delete and invite back
If the user wants to reuse the email address to start a fresh account, you may delete the account and either invite the user or have the user sign up again. The same can be done when inviting a new team member.
Using a different email address
If the user wants to keep the existing account, using a different email address is a simple option.
The system also supports and accepts email variations (task-specific). This can be created by adding a plus (+) symbol after the email prefix and any alphanumeric characters right before the @ sign.
Example of email variations:
Original: user@domain.com
Variations: user+admin@domain.com, user+123@domain.com, etc.
ℹ️ INFO: Emails sent to email variations will arrive in the same mailbox as the original email address.
Reset the password
If the user wants to keep and use the same account, you may offer to reset their password.
Email cannot be found
If the email address can't be found yet, and you're still getting an error, please reach out to the Support team.