The People page provides a comprehensive overview of all users in your Uscreen platform. It allows you to monitor user activity, check watch history, manage accounts, review payment history, and control content access. With powerful filtering and segmentation tools, you can easily organize and understand your audience.
Here you'll find a complete list of all users in your store. This includes users who:
have created an account through the live site (including those that haven't yet purchased content)
have been invited to the store manually from the People page
The main People page displays key information about each user, including their name, email address, segments, (subscription) status, account creation date, and lifetime expenditure.
💡 TIP: You can easily search for specific users by name or email using the search bar. The interface also provides powerful filtering options to help you segment your audience effectively.
Segment and Status
User Segments
The Segments column shows which segments your users belong to. There are 6 main segments that users can belong to.
ℹ️ INFO: Some users may belong to multiple segments simultaneously, such as when the user has an Active subscription and purchased a bundle, and other similar scenarios.
Active Members 
Users with active subscriptions, currently paying for access to your content
Have completed their trial period (if applicable)
Successfully processed at least one paid invoice
One-time Buyers 
Users who have made one-time purchases (TVOD)
Can also have an active subscription
Can exist simultaneously with other segments, like Active or Trialing
Leads 
Users who have created accounts but haven't purchased anything yet
Users who may have started checkout but abandoned before payment
Users who may have signed up through marketing tools like Giveaway Funnels
Email Capture 
Users who submitted their email through the Email Capture block on your landing pages
Considered leads but tracked in a separate segment
ℹ️ INFO: Email Capture users are considered leads but are tracked in a separate segment. When filtering, you'll need to select both Leads and Email Capture segments to see all your leads.
Churned Members 
Former subscribers who have canceled their subscriptions
Have lapsed their next scheduled billing date
Previously had an active subscription
Potential candidates for Try Again for Free
Trialing 
Users who are currently in a free trial period
Have not yet been charged for their subscription
Testing your content before committing to a paid plan
Can simultaneously be One-Time Buyers
Subscription Statuses
For Active Members, you can further filter the list by their subscription statuses.
New 
Recently subscribed users
First-time paying subscribers to your platform
Have just converted from trial or lead to paid member
Prime targets for onboarding and engagement initiatives
Reactivated 
Users who resubscribed after canceling
Previously churned but have returned to your platform
Demonstrate renewed interest in your content
Upgraded 
Users who moved to a higher-priced plan
May have access to additional content or features
Valuable for understanding upsell pathways
Downgraded 
Users who moved to a lower-priced plan
May have less access to content or features than before
Opportunities for targeted retention strategies
Pending Cancellation 
Users who have requested cancellation
Still has access until their billing period ends
Prime targets for win-back campaigns
A valuable source of cancellation feedback
On Hold 
Users with payment issues whose accounts are temporarily suspended
Failed payment attempts, but haven't been fully churned
May have credit card issues or insufficient funds
Need to update payment information to regain access
Require payment resolution communications
Pending Pausing 
Users who have requested to pause their subscription
The pause hasn't taken effect yet
Will temporarily stop their subscription at the end of the current billing cycle
Still have full access to content
Have indicated intent to return after their pause period
Different from cancellation, as they plan to resume
Paused 
Users who have temporarily paused their subscription
Currently not being billed
Have limited or no access to content during the pause period
Have indicated intent to return after a specific period
May require re-engagement communications as their pause period ends
Sort and Filter
Sort Options
You can sort your user list in different ways.
|  |
Filter options
Segment Filter
Filter users by their segment.
Status Filter
For Active members, filter by specific subscription statuses.
💡 TIP: Combining multiple filters can help you identify specific user segments for targeted marketing campaigns.
For example, you could filter for recently churned users who previously spent over $100 to create a specialized win-back campaign.
More Filters 
The More Filters modal provides several additional filtering options.
Created on date
Filter users based on when their accounts were created, allowing you to see users who joined during specific time periods
YouTube Lead Generator
Filter users who came through your YouTube marketing funnels
🔗 Learn more about YouTube Lead Generator
Giveaway Funnel
See users who signed up through specific Giveaway Funnel campaigns
🔗 Learn more about Giveaway Funnels
Lifetime Amount
Enter a minimum and maximum amount range to filter users by their total spending on your platform
💡 TIP: These advanced filters are particularly useful for marketing analysis.
For example, you can compare conversion rates between different lead sources by filtering users from specific funnels and examining their purchase behavior.
User Management
The ellipsis (...) next to their name on the right of each user provides these options:
🔗 Learn more about Member Details Administration
🔗 Learn more about User Impersonation |  |
Export User Data
You can export user data in two formats.
People Table CSV
Export a comprehensive list of all your users by clicking Export CSV > People table in the top right corner.
🔗 Learn more about Customers Report
Video Stats CSV
Export the collective watch history for all your users with the Video stats CSV option.
Zapier & Webhooks
Zapier and Webhooks now fully support the new People segments and statuses.
Our native integrations are compatible with the current People page structure, allowing you to create automated workflows based on user segments, statuses, and other criteria.
You can use these integrations to:
Sync user data with your CRM
Create targeted marketing campaigns based on user segments
Automate workflows when users change status
Connect your Uscreen data with other business tools
This integration enables powerful automation possibilities for your membership business, helping you create more personalized experiences for your users based on their segment and status.
FAQs
Why are some users not appearing in my People tab?
Why are some users not appearing in my People tab?
Some who started checkout but abandoned before creating an account (draft clients) may not appear in the People tab due to the current verification system in the backend, but the draft clients will be included in CSV exports and Analytics. This discrepancy will be addressed in future updates.
How do I find users who came through a specific marketing campaign?
How do I find users who came through a specific marketing campaign?
You can use UTM parameters in your marketing links and then filter users based on these parameters in your People tab. This helps track which marketing efforts are most effective.
What's the difference between Paused and Pending Pausing statuses?
What's the difference between Paused and Pending Pausing statuses?
Paused status means the subscription is currently on pause, while Pending Pausing means the user has requested to pause their subscription, but the pause hasn't taken effect yet (typically because the current billing period hasn't ended).
Can I filter users by multiple criteria at once?
Can I filter users by multiple criteria at once?
Yes, you can combine segment filters, status filters, and the additional options in More Filters to create highly specific user segments for targeted marketing or analysis.